feat: reassign on-call days and weeks to another person

Assigning over a day somebody else held did nothing but flash a 409 for
three seconds. The server holds one person per date and refused any that
was taken, all-or-nothing, so pressing W on a week where a single day was
already assigned placed none of the other six either. The only way
through was d on each day first — seven delete-and-confirm cycles to move
one week.

The clash is already on screen, so it is found before the request rather
than read back out of an error: the picker hands off to a confirmation
naming who loses the days and how many there are, and accepting sends the
whole selection with replace, which terdut-server v0.8.0 added. One
question to move a week, and nobody's shift moves without somebody being
asked. A day nobody holds still assigns with no prompt at all.

Reassigning somebody to a day they already hold raises no prompt, since
it takes nothing from anyone, but it does send replace: the server
rejects any date that exists, so without it a harmless no-op would fail.

.github/workflows/ci.yml

@@ -0,0 +1,32 @@
+name: CI
+
+# The release workflow gates a tag, which is late: a broken commit sits green
+# until somebody decides to publish. This runs the same checks on the way in.
+#
+# push is scoped to main so that a branch pushed as part of a pull request is
+# not checked twice.
+on:
+  push:
+    branches: [main]
+  pull_request:
+
+# A rapid series of pushes only needs the last one checked.
+concurrency:
+  group: ci-${{ github.ref }}
+  cancel-in-progress: true
+
+jobs:
+  test:
+    runs-on: ubuntu-latest
+    steps:
+      - uses: actions/checkout@v4
+
+      - uses: actions/setup-go@v5
+        with:
+          go-version-file: go.mod
+
+      - name: Vet
+        run: go vet ./...
+
+      - name: Test
+        run: go test ./...

.github/workflows/release.yml

@@ -0,0 +1,76 @@
+name: Release
+
+on:
+  push:
+    tags:
+      - 'v*'
+
+jobs:
+  # Gates the build, so a tag that fails here publishes no binaries. The suite
+  # covers the API client against a stub server, the Update state machine, and
+  # View rendering — all three are pure enough to test without a terminal.
+  test:
+    runs-on: ubuntu-latest
+    steps:
+      - uses: actions/checkout@v4
+
+      - uses: actions/setup-go@v5
+        with:
+          go-version-file: go.mod
+
+      - name: Vet
+        run: go vet ./...
+
+      - name: Test
+        run: go test ./...
+
+  build:
+    needs: test
+    runs-on: ubuntu-latest
+    strategy:
+      matrix:
+        include:
+          - goos: linux
+            goarch: amd64
+          - goos: linux
+            goarch: arm64
+          - goos: darwin
+            goarch: amd64
+          - goos: darwin
+            goarch: arm64
+
+    steps:
+      - uses: actions/checkout@v4
+
+      - uses: actions/setup-go@v5
+        with:
+          go-version-file: go.mod
+
+      - name: Build
+        env:
+          GOOS: ${{ matrix.goos }}
+          GOARCH: ${{ matrix.goarch }}
+        run: |
+          go build \
+            -ldflags "-X main.version=${{ github.ref_name }}" \
+            -o terdut-tui-${{ github.ref_name }}-${{ matrix.goos }}-${{ matrix.goarch }} \
+            .
+
+      - uses: actions/upload-artifact@v4
+        with:
+          name: terdut-tui-${{ github.ref_name }}-${{ matrix.goos }}-${{ matrix.goarch }}
+          path: terdut-tui-${{ github.ref_name }}-${{ matrix.goos }}-${{ matrix.goarch }}
+
+  release:
+    needs: build
+    runs-on: ubuntu-latest
+    permissions:
+      contents: write
+    steps:
+      - uses: actions/download-artifact@v4
+        with:
+          merge-multiple: true
+
+      - uses: softprops/action-gh-release@v2
+        with:
+          files: 'terdut-tui-*'

CLAUDE.md

@@ -1,6 +1,19 @@
 # terdut-tui
 
-TUI client for [terdut-server](https://github.com/terdut-server), a Prometheus Alertmanager receiver and on-call scheduler.
+TUI client for [terdut-server](https://github.com/terdut-server), a Prometheus Alertmanager receiver and incident manager. Requires server **v0.4.0+**.
+
+## Domain model
+
+The server splits alerts from incidents, and this client mirrors it:
+
+- **Alert** — Alertmanager's record. Firing or resolved, read-only, no workflow state.
+- **Incident** — the work item: triggered → acknowledged → resolved, with an
+  assignee, snooze, notes and an append-only timeline. Many alerts to one incident,
+  correlated by Alertmanager's `groupKey`.
+
+All user actions target incidents. Two server behaviours the UI has to respect:
+manual resolve is **terminal** (hence the confirmation prompt), and snooze is the
+non-destructive "not now" alternative.
 
 ## Tech stack
 
@@ -57,6 +70,12 @@ go run . --self-update
 go build -ldflags="-X main.version=v0.1.0" -o terdut-tui .
 ```
 
+## Sections
+
+`Incidents` (the queue, and the default) · `Alerts` (raw read-only feed) ·
+`Stats` (MTTA/MTTR and alert frequency charts) ·
+`Archived` (archived incidents) · `Schedule` · `Users`
+
 ## Development stages
 
 | Stage | Feature |
@@ -66,3 +85,17 @@ go build -ldflags="-X main.version=v0.1.0" -o terdut-tui .
 | 3 | Alert detail: acknowledge, comment, statistics charts |
 | 4 | On-call schedule calendar view |
 | 5 | User management and API key lifecycle |
+| 6 | Incidents: queue, timeline, ack/assign/snooze/resolve, MTTA/MTTR |
+
+<!-- graymatter:instructions:begin — managed by `graymatter init`; edits inside this block are overwritten -->
+## Memory (GrayMatter)
+
+This project has persistent agent memory via the `graymatter` MCP tools:
+
+- `memory_search` (`agent_id`, `query`) — call at the **start of a task** when prior context might matter.
+- `memory_add` (`agent_id`, `text`) — call whenever you learn something **durable**: user preferences, decisions, conventions, gotchas.
+- `memory_reflect` (`action`, `agent`, `text`/`target`) — update or forget stale facts. ⚠ takes `agent`, not `agent_id`.
+- `checkpoint_save` / `checkpoint_resume` (`agent_id`) — snapshot/restore session state before major refactors or across restarts.
+
+Use a stable `agent_id` of the form `<project>-<role>` (e.g. `myapp-backend`). Store conclusions, not conversation logs. Err on the side of remembering.
+<!-- graymatter:instructions:end -->

Makefile

@@ -0,0 +1,12 @@
+VERSION := $(shell git describe --tags --always --dirty)
+
+.PHONY: build install test
+
+build:
+	go build -ldflags "-X main.version=$(VERSION)" -o terdut-tui .
+
+install:
+	go install -ldflags "-X main.version=$(VERSION)" .
+
+test:
+	go test ./...

README.md

@@ -6,10 +6,52 @@ Written in Go using [Bubbletea](https://github.com/charmbracelet/bubbletea).
 
 ## Features
 
-- **Alert dashboard** — live view of firing and resolved alerts with auto-refresh
-- **Alert actions** — acknowledge, comment, and view per-alert statistics
+- **Incident queue** — open incidents with severity, status, assignee and age, auto-refreshing
+- **Incident actions** — acknowledge, assign, snooze, note, resolve and archive
+- **Timeline** — the full history of an incident, system events, pages and notes together
+- **Alert feed** — the raw read-only alerts underneath, each linked to its incident
 - **On-call schedule** — visual calendar of who is on duty, assign and remove entries
-- **User management** — add and remove users, manage API keys
+- **Statistics** — MTTA and MTTR, plus alert frequency by name, hour and day
+- **User management** — add and remove users, manage API keys, set each user's ntfy topic
+
+> Requires terdut-server **v0.4.0 or later**. Earlier servers have no incidents API;
+> use terdut-tui v0.3.x with those.
+
+## Alerts and incidents
+
+The server keeps two objects and this client follows that split:
+
+- An **alert** is Alertmanager's record — firing or resolved, and read-only here.
+- An **incident** is the work item. It is what you acknowledge, assign, snooze,
+  discuss and resolve, and it is where all the actions live.
+
+Incidents are correlated by the `groupKey` Alertmanager already computed from your
+`group_by` configuration, so several alerts commonly share one incident.
+
+Two behaviours worth knowing before you press a key:
+
+- **Resolving is final.** The server treats a manual resolve as terminal: a later
+  occurrence opens a *new* incident rather than reopening this one, and if the alert
+  underneath never stops firing the incident stays closed. The TUI asks for
+  confirmation before doing it.
+- **Snooze is the "not now" button.** It hides an incident from the default queue
+  without closing it, and expires on its own.
+
+## Push notifications
+
+When the server is configured for ntfy, an incident that opens pages whoever is
+on call. Each user has their own topic, shown as a column in the Users section
+and edited with `t`. A user with no topic falls back to the server's shared
+fallback topic, which carries **no Acknowledge button** — the topic is shared, so
+a button on it would let any subscriber acknowledge as somebody else.
+
+Every delivery lands on the incident's timeline: `Notified <user> (triggered)`
+when ntfy accepted the page, and `Notification to <user> failed` when it ran out
+of retries. That second one is the one to look for when nobody's phone rang.
+
+Editing topics needs terdut-server **v0.6.0 or later**; the timeline entries need
+**v0.7.0 or later**. Against an older server the topic column stays empty and
+editing one reports the server's 404.
 
 ## Installation
 
@@ -41,13 +83,74 @@ terdut-tui --self-update   update to the latest release
 
 ### Keybindings
 
+Global:
+
 | Key | Action |
 |-----|--------|
 | `j` / `↓` | Move down |
 | `k` / `↑` | Move up |
-| `tab` | Switch section (Alerts / Schedule / Users) |
-| `enter` | Select / open detail |
+| `tab` / `shift+tab` | Next / previous section |
+| `enter` | Open detail |
 | `esc` | Go back |
 | `r` | Refresh |
-| `f` | Filter / cycle filter |
+| `f` | Cycle filter |
 | `q` | Quit |
+
+The sections, in `tab` order: Incidents · Alerts · Stats · Archived · Schedule · Users.
+
+Incidents section:
+
+| Key | Action |
+|-----|--------|
+| `f` | Cycle: open → triggered → acknowledged → resolved → snoozed |
+| `x` | Archive (resolved incidents only) |
+
+Incident detail:
+
+| Key | Action |
+|-----|--------|
+| `a` / `A` | Acknowledge / clear acknowledgement |
+| `R` | Resolve — asks to confirm, and is final |
+| `s` | Assign to a user |
+| `z` / `Z` | Snooze for a duration / un-snooze |
+| `c` | Add a note |
+| `[` / `]` | Select a note |
+| `d` | Delete the selected note (your own only) |
+| `x` | Archive / un-archive |
+
+Alerts section (read-only):
+
+| Key | Action |
+|-----|--------|
+| `f` | Cycle: firing → resolved → all → archived |
+| `i` | In detail: jump to the alert's incident |
+
+Stats section:
+
+| Key | Action |
+|-----|--------|
+| `j` / `k`, `pgup` / `pgdn` | Scroll |
+
+Schedule section:
+
+| Key | Action |
+|-----|--------|
+| `+` / `W` | Assign a day / a whole week |
+| `d` | Remove the assignment |
+| `←` / `→` | Shift the week window |
+
+One person holds a given day. Assigning over days somebody else already has
+asks first — naming them and how many days are being taken — and moves the whole
+selection at once when you accept, so reassigning a week is one confirmation
+rather than seven deletions. Taking somebody's shift needs terdut-server
+**v0.8.0 or later**; against an older server the assignment is refused with
+`date already assigned`.
+
+Users section:
+
+| Key | Action |
+|-----|--------|
+| `n` | Create a user |
+| `t` | Edit the user's ntfy topic — submit empty to clear it |
+| `d` | Delete a user |
+| `k` | API keys for the selected user |

internal/api/client.go

@@ -61,12 +61,20 @@ func (c *Client) do(req *http.Request, out any) error {
 	return nil
 }
 
-// ListAlerts fetches alerts from the server. status may be "firing", "resolved", or "" for all.
-func (c *Client) ListAlerts(status string, limit int) ([]Alert, error) {
+// ListAlerts fetches alerts. status may be "firing", "resolved", or "" for all.
+// Set archived=true to fetch only archived alerts; false returns only non-archived.
+//
+// Alerts are read-only on the server — there is nothing to acknowledge or
+// archive here. This is the raw feed, useful for checking what Alertmanager is
+// actually sending; the work queue is ListIncidents.
+func (c *Client) ListAlerts(status string, archived bool, limit int) ([]Alert, error) {
 	q := url.Values{}
 	if status != "" {
 		q.Set("status", status)
 	}
+	if archived {
+		q.Set("archived", "true")
+	}
 	if limit > 0 {
 		q.Set("limit", strconv.Itoa(limit))
 	}
@@ -117,49 +125,172 @@ func (c *Client) GetAlert(id int64) (*Alert, error) {
 	return &alert, c.do(req, &alert)
 }
 
-func (c *Client) AcknowledgeAlert(id int64) (*Alert, error) {
-	req, err := c.newRequest(http.MethodPost, fmt.Sprintf("/api/alerts/%d/acknowledge", id))
+// ── Incidents ──────────────────────────────────────────────────────────────
+
+// ListIncidents fetches the work queue. status may be "triggered",
+// "acknowledged", "resolved", or "" for the server default of open incidents
+// only. archived and snoozed each switch the list to that set rather than
+// adding to it, matching the server's filters.
+func (c *Client) ListIncidents(status string, archived, snoozed bool, limit int) ([]Incident, error) {
+	q := url.Values{}
+	if status != "" {
+		q.Set("status", status)
+	}
+	if archived {
+		q.Set("archived", "true")
+	}
+	if snoozed {
+		q.Set("snoozed", "true")
+	}
+	if limit > 0 {
+		q.Set("limit", strconv.Itoa(limit))
+	}
+	path := "/api/incidents"
+	if len(q) > 0 {
+		path += "?" + q.Encode()
+	}
+
+	req, err := c.newRequest(http.MethodGet, path)
 	if err != nil {
 		return nil, err
 	}
-	var alert Alert
-	return &alert, c.do(req, &alert)
+	var incidents []Incident
+	return incidents, c.do(req, &incidents)
 }
 
-func (c *Client) UnacknowledgeAlert(id int64) error {
-	req, err := c.newRequest(http.MethodDelete, fmt.Sprintf("/api/alerts/%d/acknowledge", id))
+// GetIncident returns one incident with its member alerts inline.
+func (c *Client) GetIncident(id int64) (*Incident, error) {
+	req, err := c.newRequest(http.MethodGet, fmt.Sprintf("/api/incidents/%d", id))
+	if err != nil {
+		return nil, err
+	}
+	var incident Incident
+	return &incident, c.do(req, &incident)
+}
+
+func (c *Client) GetIncidentTimeline(id int64) ([]IncidentEvent, error) {
+	req, err := c.newRequest(http.MethodGet, fmt.Sprintf("/api/incidents/%d/timeline", id))
+	if err != nil {
+		return nil, err
+	}
+	var events []IncidentEvent
+	return events, c.do(req, &events)
+}
+
+func (c *Client) AcknowledgeIncident(id int64) (*Incident, error) {
+	req, err := c.newRequest(http.MethodPost, fmt.Sprintf("/api/incidents/%d/acknowledge", id))
+	if err != nil {
+		return nil, err
+	}
+	var incident Incident
+	return &incident, c.do(req, &incident)
+}
+
+func (c *Client) UnacknowledgeIncident(id int64) error {
+	req, err := c.newRequest(http.MethodDelete, fmt.Sprintf("/api/incidents/%d/acknowledge", id))
 	if err != nil {
 		return err
 	}
 	return c.do(req, nil)
 }
 
-func (c *Client) GetComments(alertID int64) ([]Comment, error) {
-	req, err := c.newRequest(http.MethodGet, fmt.Sprintf("/api/alerts/%d/comments", alertID))
+// ResolveIncident closes an incident by hand. This is terminal on the server: a
+// later occurrence in the same group opens a new incident rather than reopening
+// this one, and if the alert underneath never stops firing the incident stays
+// closed. Use SnoozeIncident for "not now".
+func (c *Client) ResolveIncident(id int64) (*Incident, error) {
+	req, err := c.newRequest(http.MethodPost, fmt.Sprintf("/api/incidents/%d/resolve", id))
 	if err != nil {
 		return nil, err
 	}
-	var comments []Comment
-	return comments, c.do(req, &comments)
+	var incident Incident
+	return &incident, c.do(req, &incident)
 }
 
-func (c *Client) AddComment(alertID int64, content string) (*Comment, error) {
-	req, err := c.newRequestWithBody(http.MethodPost, fmt.Sprintf("/api/alerts/%d/comments", alertID), map[string]string{"content": content})
+func (c *Client) AssignIncident(id, userID int64) (*Incident, error) {
+	body := struct {
+		UserID int64 `json:"user_id"`
+	}{UserID: userID}
+	req, err := c.newRequestWithBody(http.MethodPost, fmt.Sprintf("/api/incidents/%d/assign", id), body)
 	if err != nil {
 		return nil, err
 	}
-	var comment Comment
-	return &comment, c.do(req, &comment)
+	var incident Incident
+	return &incident, c.do(req, &incident)
 }
 
-func (c *Client) DeleteComment(alertID, commentID int64) error {
-	req, err := c.newRequest(http.MethodDelete, fmt.Sprintf("/api/alerts/%d/comments/%d", alertID, commentID))
+// SnoozeIncident hides an incident from the default queue for a duration,
+// without closing it.
+func (c *Client) SnoozeIncident(id int64, duration string) (*Incident, error) {
+	body := struct {
+		Duration string `json:"duration"`
+	}{Duration: duration}
+	req, err := c.newRequestWithBody(http.MethodPost, fmt.Sprintf("/api/incidents/%d/snooze", id), body)
+	if err != nil {
+		return nil, err
+	}
+	var incident Incident
+	return &incident, c.do(req, &incident)
+}
+
+func (c *Client) UnsnoozeIncident(id int64) error {
+	req, err := c.newRequest(http.MethodDelete, fmt.Sprintf("/api/incidents/%d/snooze", id))
 	if err != nil {
 		return err
 	}
 	return c.do(req, nil)
 }
 
+func (c *Client) ArchiveIncident(id int64) (*Incident, error) {
+	req, err := c.newRequest(http.MethodPost, fmt.Sprintf("/api/incidents/%d/archive", id))
+	if err != nil {
+		return nil, err
+	}
+	var incident Incident
+	return &incident, c.do(req, &incident)
+}
+
+func (c *Client) UnarchiveIncident(id int64) error {
+	req, err := c.newRequest(http.MethodDelete, fmt.Sprintf("/api/incidents/%d/archive", id))
+	if err != nil {
+		return err
+	}
+	return c.do(req, nil)
+}
+
+// AddNote appends a note to the incident's timeline.
+func (c *Client) AddNote(incidentID int64, content string) (*IncidentEvent, error) {
+	req, err := c.newRequestWithBody(http.MethodPost,
+		fmt.Sprintf("/api/incidents/%d/notes", incidentID), map[string]string{"content": content})
+	if err != nil {
+		return nil, err
+	}
+	var event IncidentEvent
+	return &event, c.do(req, &event)
+}
+
+// DeleteNote removes one of your own notes. Only notes are deletable — the rest
+// of the timeline is a record of what happened.
+func (c *Client) DeleteNote(incidentID, eventID int64) error {
+	req, err := c.newRequest(http.MethodDelete,
+		fmt.Sprintf("/api/incidents/%d/notes/%d", incidentID, eventID))
+	if err != nil {
+		return err
+	}
+	return c.do(req, nil)
+}
+
+func (c *Client) GetIncidentStats() (*IncidentStats, error) {
+	req, err := c.newRequest(http.MethodGet, "/api/stats/incidents")
+	if err != nil {
+		return nil, err
+	}
+	var stats IncidentStats
+	return &stats, c.do(req, &stats)
+}
+
+// ── Statistics ─────────────────────────────────────────────────────────────
+
 func (c *Client) GetTopAlerts(limit int) ([]TopAlert, error) {
 	req, err := c.newRequest(http.MethodGet, fmt.Sprintf("/api/stats/alerts/top?limit=%d", limit))
 	if err != nil {
@@ -211,7 +342,9 @@ func (c *Client) GetCurrentOnCall() (*ScheduleEntry, error) {
 		return nil, nil
 	}
 	if resp.StatusCode >= 400 {
-		var e struct{ Error string `json:"error"` }
+		var e struct {
+			Error string `json:"error"`
+		}
 		_ = json.NewDecoder(resp.Body).Decode(&e)
 		if e.Error != "" {
 			return nil, fmt.Errorf("server returned %d: %s", resp.StatusCode, e.Error)
@@ -225,11 +358,17 @@ func (c *Client) GetCurrentOnCall() (*ScheduleEntry, error) {
 	return &entry, nil
 }
 
-func (c *Client) AssignSchedule(userID int64, dates []string) ([]ScheduleEntry, error) {
+// AssignSchedule puts one user on call for the given dates.
+//
+// The server holds one person per day and refuses a date somebody already has,
+// so replace is what takes a shift off its current holder. It is all-or-nothing
+// either way: a week of free and taken days moves as a unit, or not at all.
+func (c *Client) AssignSchedule(userID int64, dates []string, replace bool) ([]ScheduleEntry, error) {
 	body := struct {
-		UserID int64    `json:"user_id"`
-		Dates  []string `json:"dates"`
-	}{UserID: userID, Dates: dates}
+		UserID  int64    `json:"user_id"`
+		Dates   []string `json:"dates"`
+		Replace bool     `json:"replace,omitempty"`
+	}{UserID: userID, Dates: dates, Replace: replace}
 	req, err := c.newRequestWithBody(http.MethodPost, "/api/schedule", body)
 	if err != nil {
 		return nil, err
@@ -268,6 +407,23 @@ func (c *Client) CreateUser(username, email string) (*User, error) {
 	return &user, c.do(req, &user)
 }
 
+// SetUserNotifyTarget points a user's push notifications at an ntfy topic.
+//
+// An empty topic clears it: the server stores NULL, and that user's incidents
+// page the shared fallback topic instead — which carries no Acknowledge button,
+// because anyone subscribed to it could otherwise acknowledge as somebody else.
+func (c *Client) SetUserNotifyTarget(userID int64, topic string) (*User, error) {
+	body := struct {
+		NtfyTopic string `json:"ntfy_topic"`
+	}{NtfyTopic: topic}
+	req, err := c.newRequestWithBody(http.MethodPut, fmt.Sprintf("/api/users/%d/notify", userID), body)
+	if err != nil {
+		return nil, err
+	}
+	var user User
+	return &user, c.do(req, &user)
+}
+
 func (c *Client) DeleteUser(id int64) error {
 	req, err := c.newRequest(http.MethodDelete, fmt.Sprintf("/api/users/%d", id))
 	if err != nil {

internal/api/client_test.go

@@ -0,0 +1,365 @@
+package api
+
+import (
+	"encoding/json"
+	"io"
+	"net/http"
+	"net/http/httptest"
+	"strings"
+	"testing"
+	"time"
+)
+
+// call records what the client actually put on the wire. The paths and methods
+// are the contract with terdut-server, and getting one wrong is exactly how this
+// client broke when the server split alerts from incidents.
+type call struct {
+	method string
+	path   string
+	query  string
+	body   string
+	auth   string
+}
+
+// stub serves one canned response and records the request that fetched it.
+func stub(t *testing.T, status int, response string) (*Client, *call) {
+	t.Helper()
+	got := &call{}
+	srv := httptest.NewServer(http.HandlerFunc(func(w http.ResponseWriter, r *http.Request) {
+		body, _ := io.ReadAll(r.Body)
+		got.method, got.path, got.query = r.Method, r.URL.Path, r.URL.RawQuery
+		got.body, got.auth = string(body), r.Header.Get("Authorization")
+		w.Header().Set("Content-Type", "application/json")
+		w.WriteHeader(status)
+		io.WriteString(w, response)
+	}))
+	t.Cleanup(srv.Close)
+	return NewClient(srv.URL, "test-key"), got
+}
+
+func TestClient_SendsBearerToken(t *testing.T) {
+	c, got := stub(t, http.StatusOK, `[]`)
+	if _, err := c.ListIncidents("", false, false, 0); err != nil {
+		t.Fatalf("list: %v", err)
+	}
+	if got.auth != "Bearer test-key" {
+		t.Errorf("expected bearer token, got %q", got.auth)
+	}
+}
+
+// Every incident action, with the method and path terdut-server exposes.
+func TestClient_IncidentEndpoints(t *testing.T) {
+	tests := []struct {
+		name   string
+		invoke func(*Client) error
+		method string
+		path   string
+		// resp defaults to a JSON object; endpoints returning a list need an array.
+		resp string
+	}{
+		{"get", func(c *Client) error { _, err := c.GetIncident(7); return err },
+			http.MethodGet, "/api/incidents/7", ""},
+		{"timeline", func(c *Client) error { _, err := c.GetIncidentTimeline(7); return err },
+			http.MethodGet, "/api/incidents/7/timeline", `[]`},
+		{"acknowledge", func(c *Client) error { _, err := c.AcknowledgeIncident(7); return err },
+			http.MethodPost, "/api/incidents/7/acknowledge", ""},
+		{"unacknowledge", func(c *Client) error { return c.UnacknowledgeIncident(7) },
+			http.MethodDelete, "/api/incidents/7/acknowledge", ""},
+		{"resolve", func(c *Client) error { _, err := c.ResolveIncident(7); return err },
+			http.MethodPost, "/api/incidents/7/resolve", ""},
+		{"assign", func(c *Client) error { _, err := c.AssignIncident(7, 3); return err },
+			http.MethodPost, "/api/incidents/7/assign", ""},
+		{"snooze", func(c *Client) error { _, err := c.SnoozeIncident(7, "2h"); return err },
+			http.MethodPost, "/api/incidents/7/snooze", ""},
+		{"unsnooze", func(c *Client) error { return c.UnsnoozeIncident(7) },
+			http.MethodDelete, "/api/incidents/7/snooze", ""},
+		{"archive", func(c *Client) error { _, err := c.ArchiveIncident(7); return err },
+			http.MethodPost, "/api/incidents/7/archive", ""},
+		{"unarchive", func(c *Client) error { return c.UnarchiveIncident(7) },
+			http.MethodDelete, "/api/incidents/7/archive", ""},
+		{"add note", func(c *Client) error { _, err := c.AddNote(7, "hi"); return err },
+			http.MethodPost, "/api/incidents/7/notes", ""},
+		{"delete note", func(c *Client) error { return c.DeleteNote(7, 12) },
+			http.MethodDelete, "/api/incidents/7/notes/12", ""},
+		{"stats", func(c *Client) error { _, err := c.GetIncidentStats(); return err },
+			http.MethodGet, "/api/stats/incidents", ""},
+		{"set notify target", func(c *Client) error { _, err := c.SetUserNotifyTarget(7, "t"); return err },
+			http.MethodPut, "/api/users/7/notify", ""},
+	}
+
+	for _, tt := range tests {
+		t.Run(tt.name, func(t *testing.T) {
+			resp := tt.resp
+			if resp == "" {
+				resp = `{}`
+			}
+			c, got := stub(t, http.StatusOK, resp)
+			if err := tt.invoke(c); err != nil {
+				t.Fatalf("%s: %v", tt.name, err)
+			}
+			if got.method != tt.method || got.path != tt.path {
+				t.Errorf("expected %s %s, got %s %s", tt.method, tt.path, got.method, got.path)
+			}
+		})
+	}
+}
+
+func TestListIncidents_Filters(t *testing.T) {
+	tests := []struct {
+		name     string
+		status   string
+		archived bool
+		snoozed  bool
+		limit    int
+		want     string
+	}{
+		{"default is the open queue", "", false, false, 0, ""},
+		{"status", "triggered", false, false, 0, "status=triggered"},
+		{"archived", "resolved", true, false, 0, "archived=true&status=resolved"},
+		{"snoozed", "", false, true, 0, "snoozed=true"},
+		{"limit", "", false, false, 500, "limit=500"},
+	}
+
+	for _, tt := range tests {
+		t.Run(tt.name, func(t *testing.T) {
+			c, got := stub(t, http.StatusOK, `[]`)
+			if _, err := c.ListIncidents(tt.status, tt.archived, tt.snoozed, tt.limit); err != nil {
+				t.Fatalf("list: %v", err)
+			}
+			if got.query != tt.want {
+				t.Errorf("expected query %q, got %q", tt.want, got.query)
+			}
+		})
+	}
+}
+
+func TestClient_RequestBodies(t *testing.T) {
+	t.Run("assign", func(t *testing.T) {
+		c, got := stub(t, http.StatusOK, `{}`)
+		if _, err := c.AssignIncident(1, 42); err != nil {
+			t.Fatalf("assign: %v", err)
+		}
+		var body struct {
+			UserID int64 `json:"user_id"`
+		}
+		if err := json.Unmarshal([]byte(got.body), &body); err != nil {
+			t.Fatalf("decode body %q: %v", got.body, err)
+		}
+		if body.UserID != 42 {
+			t.Errorf("expected user_id 42, got %d", body.UserID)
+		}
+	})
+
+	t.Run("snooze", func(t *testing.T) {
+		c, got := stub(t, http.StatusOK, `{}`)
+		if _, err := c.SnoozeIncident(1, "90m"); err != nil {
+			t.Fatalf("snooze: %v", err)
+		}
+		var body struct {
+			Duration string `json:"duration"`
+		}
+		if err := json.Unmarshal([]byte(got.body), &body); err != nil {
+			t.Fatalf("decode body %q: %v", got.body, err)
+		}
+		if body.Duration != "90m" {
+			t.Errorf("expected duration 90m, got %q", body.Duration)
+		}
+	})
+
+	// replace is what takes a day off its current holder, so it has to reach the
+	// wire when asked for — and stay off it when not.
+	t.Run("assign schedule", func(t *testing.T) {
+		c, got := stub(t, http.StatusCreated, `[]`)
+		if _, err := c.AssignSchedule(3, []string{"2026-07-27"}, false); err != nil {
+			t.Fatalf("assign: %v", err)
+		}
+		if got.body != `{"user_id":3,"dates":["2026-07-27"]}` {
+			t.Errorf("unexpected body %q", got.body)
+		}
+	})
+
+	t.Run("assign schedule with replace", func(t *testing.T) {
+		c, got := stub(t, http.StatusCreated, `[]`)
+		if _, err := c.AssignSchedule(3, []string{"2026-07-27"}, true); err != nil {
+			t.Fatalf("assign: %v", err)
+		}
+		if got.body != `{"user_id":3,"dates":["2026-07-27"],"replace":true}` {
+			t.Errorf("unexpected body %q", got.body)
+		}
+	})
+
+	t.Run("set notify target", func(t *testing.T) {
+		c, got := stub(t, http.StatusOK, `{}`)
+		if _, err := c.SetUserNotifyTarget(3, "terdut-niklas"); err != nil {
+			t.Fatalf("set notify target: %v", err)
+		}
+		if got.body != `{"ntfy_topic":"terdut-niklas"}` {
+			t.Errorf("unexpected body %q", got.body)
+		}
+	})
+
+	// Clearing has to put an explicit empty string on the wire: omitting the
+	// field would leave the topic untouched instead of removing it.
+	t.Run("clear notify target", func(t *testing.T) {
+		c, got := stub(t, http.StatusOK, `{}`)
+		if _, err := c.SetUserNotifyTarget(3, ""); err != nil {
+			t.Fatalf("clear notify target: %v", err)
+		}
+		if got.body != `{"ntfy_topic":""}` {
+			t.Errorf("expected an explicit empty topic, got %q", got.body)
+		}
+	})
+}
+
+func TestUser_TopicFlattensNilAndEmpty(t *testing.T) {
+	var users []User
+	if err := json.Unmarshal([]byte(
+		`[{"id":1,"username":"a"},{"id":2,"username":"b","ntfy_topic":""},
+		  {"id":3,"username":"c","ntfy_topic":"terdut-c"}]`), &users); err != nil {
+		t.Fatalf("decode: %v", err)
+	}
+	want := []string{"", "", "terdut-c"}
+	for i, u := range users {
+		if got := u.Topic(); got != want[i] {
+			t.Errorf("user %d: expected topic %q, got %q", u.ID, want[i], got)
+		}
+	}
+}
+
+// The 409 on re-resolving is the server telling the user why nothing happened,
+// so the message has to survive into the error the TUI displays.
+func TestClient_SurfacesServerErrorMessage(t *testing.T) {
+	c, _ := stub(t, http.StatusConflict, `{"error":"incident is resolved"}`)
+	_, err := c.ResolveIncident(1)
+	if err == nil {
+		t.Fatal("expected an error on 409")
+	}
+	if !strings.Contains(err.Error(), "incident is resolved") || !strings.Contains(err.Error(), "409") {
+		t.Errorf("expected status and server message in %q", err.Error())
+	}
+}
+
+func TestClient_ErrorWithoutBody(t *testing.T) {
+	c, _ := stub(t, http.StatusInternalServerError, ``)
+	if _, err := c.GetIncident(1); err == nil || !strings.Contains(err.Error(), "500") {
+		t.Errorf("expected a 500 error, got %v", err)
+	}
+}
+
+// Nobody on call is a normal state, not a failure.
+func TestGetCurrentOnCall_404IsNotAnError(t *testing.T) {
+	c, _ := stub(t, http.StatusNotFound, `{"error":"no one is on call today"}`)
+	entry, err := c.GetCurrentOnCall()
+	if err != nil {
+		t.Fatalf("expected no error, got %v", err)
+	}
+	if entry != nil {
+		t.Errorf("expected nil entry, got %+v", entry)
+	}
+}
+
+// Optional fields are omitted by the server rather than sent null, so decoding
+// has to leave them zero instead of failing.
+func TestIncident_DecodesSparseServerShape(t *testing.T) {
+	c, _ := stub(t, http.StatusOK, `{
+		"id": 1,
+		"group_key": "{}:{alertname=\"DiskFull\"}",
+		"title": "DiskFull (namespace=prod)",
+		"group_labels": {"alertname": "DiskFull", "namespace": "prod"},
+		"status": "triggered",
+		"severity": "critical",
+		"triggered_at": "2026-07-30T10:00:00Z"
+	}`)
+
+	inc, err := c.GetIncident(1)
+	if err != nil {
+		t.Fatalf("get: %v", err)
+	}
+	if inc.Title != "DiskFull (namespace=prod)" || inc.Severity != "critical" {
+		t.Errorf("unexpected incident %+v", inc)
+	}
+	if inc.GroupLabels["namespace"] != "prod" {
+		t.Errorf("expected group labels decoded, got %v", inc.GroupLabels)
+	}
+	if !inc.IsOpen() {
+		t.Error("an incident with no resolved_at is open")
+	}
+	if inc.IsSnoozed() {
+		t.Error("an incident with no snoozed_until is not snoozed")
+	}
+	if inc.AcknowledgedByID != nil || inc.AssignedToID != nil {
+		t.Error("expected acknowledgement and assignment to be absent")
+	}
+}
+
+// A snooze expires by falling into the past; the server sweeps nothing, so the
+// client is what decides a stale snooze no longer counts.
+func TestIncident_IsSnoozed(t *testing.T) {
+	past := time.Now().Add(-time.Hour)
+	future := time.Now().Add(time.Hour)
+
+	tests := []struct {
+		name  string
+		until *time.Time
+		want  bool
+	}{
+		{"never snoozed", nil, false},
+		{"snooze in the past has expired", &past, false},
+		{"snooze in the future holds", &future, true},
+	}
+	for _, tt := range tests {
+		t.Run(tt.name, func(t *testing.T) {
+			if got := (Incident{SnoozedUntil: tt.until}).IsSnoozed(); got != tt.want {
+				t.Errorf("expected %v, got %v", tt.want, got)
+			}
+		})
+	}
+}
+
+func TestIncident_IsOpen(t *testing.T) {
+	now := time.Now()
+	if !(Incident{}).IsOpen() {
+		t.Error("no resolved_at means open")
+	}
+	if (Incident{ResolvedAt: &now}).IsOpen() {
+		t.Error("resolved_at means closed")
+	}
+}
+
+func TestAlert_DecodesIncidentLink(t *testing.T) {
+	c, _ := stub(t, http.StatusOK, `{"id":3,"name":"DiskFull","status":"firing","incident_id":7}`)
+	a, err := c.GetAlert(3)
+	if err != nil {
+		t.Fatalf("get alert: %v", err)
+	}
+	if a.IncidentID == nil || *a.IncidentID != 7 {
+		t.Errorf("expected incident_id 7, got %v", a.IncidentID)
+	}
+}
+
+func TestListAlerts_ArchivedFilter(t *testing.T) {
+	c, got := stub(t, http.StatusOK, `[]`)
+	if _, err := c.ListAlerts("", true, 50); err != nil {
+		t.Fatalf("list alerts: %v", err)
+	}
+	if got.path != "/api/alerts" || got.query != "archived=true&limit=50" {
+		t.Errorf("unexpected request %s?%s", got.path, got.query)
+	}
+}
+
+// MTTA and MTTR are null until something has been acknowledged or resolved. That
+// is "no data", and it must not decode to a confident zero.
+func TestIncidentStats_NullAveragesStayNil(t *testing.T) {
+	c, _ := stub(t, http.StatusOK,
+		`{"total":2,"triggered":2,"acknowledged":0,"resolved":0,"mtta_seconds":null,"mttr_seconds":null}`)
+	stats, err := c.GetIncidentStats()
+	if err != nil {
+		t.Fatalf("stats: %v", err)
+	}
+	if stats.Total != 2 || stats.Triggered != 2 {
+		t.Errorf("unexpected counts %+v", stats)
+	}
+	if stats.MTTASeconds != nil || stats.MTTRSeconds != nil {
+		t.Errorf("expected nil averages, got %v / %v", stats.MTTASeconds, stats.MTTRSeconds)
+	}
+}

internal/api/types.go

@@ -2,20 +2,120 @@ package api
 
 import "time"
 
+// Alert is the server's record of what Alertmanager said. It is read-only:
+// acknowledging, assigning, noting and resolving all happen on the Incident an
+// alert belongs to.
 type Alert struct {
-	ID               int64             `json:"id"`
-	Fingerprint      string            `json:"fingerprint"`
-	Name             string            `json:"name"`
-	Status           string            `json:"status"`
-	Labels           map[string]string `json:"labels"`
-	Annotations      map[string]string `json:"annotations"`
-	StartsAt         time.Time         `json:"starts_at"`
-	EndsAt           *time.Time        `json:"ends_at"`
-	GeneratorURL     string            `json:"generator_url"`
-	ReceivedAt       time.Time         `json:"received_at"`
-	AcknowledgedByID *int64            `json:"acknowledged_by_id"`
-	AcknowledgedBy   string            `json:"acknowledged_by"`
-	AcknowledgedAt   *time.Time        `json:"acknowledged_at"`
+	ID           int64             `json:"id"`
+	Fingerprint  string            `json:"fingerprint"`
+	Name         string            `json:"name"`
+	Status       string            `json:"status"`
+	Labels       map[string]string `json:"labels"`
+	Annotations  map[string]string `json:"annotations"`
+	StartsAt     time.Time         `json:"starts_at"`
+	EndsAt       *time.Time        `json:"ends_at"`
+	GeneratorURL string            `json:"generator_url"`
+	ReceivedAt   time.Time         `json:"received_at"`
+	ArchivedAt   *time.Time        `json:"archived_at,omitempty"`
+
+	// IncidentID is the most recent incident this alert belongs to. An alert row
+	// is reused across occurrences of the same fingerprint, so it belongs to a
+	// series of incidents over its life and this is only the newest.
+	IncidentID *int64 `json:"incident_id,omitempty"`
+
+	// ResolutionSource records why a resolved alert left the firing state:
+	// "alertmanager" for a real resolved webhook, "expiry" when the server
+	// inferred it after the alert stopped being refreshed.
+	ResolutionSource *string `json:"resolution_source,omitempty"`
+}
+
+// Incident statuses.
+const (
+	StatusTriggered    = "triggered"
+	StatusAcknowledged = "acknowledged"
+	StatusResolved     = "resolved"
+)
+
+// Incident is the work item: what a person acknowledges, assigns, snoozes,
+// discusses and resolves. Many alerts map to one incident, correlated by the
+// groupKey Alertmanager computed from the operator's group_by configuration.
+type Incident struct {
+	ID          int64             `json:"id"`
+	GroupKey    string            `json:"group_key"`
+	Title       string            `json:"title"`
+	GroupLabels map[string]string `json:"group_labels"`
+	Status      string            `json:"status"`
+
+	// Severity is a high-water mark across the incident's alerts, never lowered,
+	// so a resolved incident still says how bad it got.
+	Severity string `json:"severity,omitempty"`
+
+	TriggeredAt time.Time `json:"triggered_at"`
+
+	AcknowledgedByID *int64     `json:"acknowledged_by_id,omitempty"`
+	AcknowledgedBy   string     `json:"acknowledged_by,omitempty"`
+	AcknowledgedAt   *time.Time `json:"acknowledged_at,omitempty"`
+
+	AssignedToID *int64 `json:"assigned_to_id,omitempty"`
+	AssignedTo   string `json:"assigned_to,omitempty"`
+
+	SnoozedUntil *time.Time `json:"snoozed_until,omitempty"`
+
+	ResolvedAt *time.Time `json:"resolved_at,omitempty"`
+
+	// ResolutionSource is "alerts" when every alert stopped firing, or "manual"
+	// when a person closed it. Treat the value set as open.
+	ResolutionSource *string `json:"resolution_source,omitempty"`
+
+	ArchivedAt *time.Time `json:"archived_at,omitempty"`
+
+	// Alerts is populated by GET /api/incidents/{id} only.
+	Alerts []Alert `json:"alerts,omitempty"`
+}
+
+// IsSnoozed reports whether the incident is currently quietened. A snooze
+// expires by falling into the past; nothing on the server sweeps it.
+func (i Incident) IsSnoozed() bool {
+	return i.SnoozedUntil != nil && i.SnoozedUntil.After(time.Now())
+}
+
+// IsOpen reports whether the incident is still work in progress.
+func (i Incident) IsOpen() bool { return i.ResolvedAt == nil }
+
+// Incident timeline event types written by the server. New ones may be added,
+// so render unrecognised types generically rather than dropping them.
+const (
+	EventTriggered      = "triggered"
+	EventAlertAdded     = "alert_added"
+	EventAlertResolved  = "alert_resolved"
+	EventAcknowledged   = "acknowledged"
+	EventUnacknowledged = "unacknowledged"
+	EventAssigned       = "assigned"
+	EventSnoozed        = "snoozed"
+	EventUnsnoozed      = "unsnoozed"
+	EventResolved       = "resolved"
+	EventNote           = "note"
+
+	// Written by the server's notifier from the delivery result, not at enqueue.
+	// Detail carries the notification kind ("triggered", "reminder", "resolved"),
+	// and on a failure the reason after it. An absent user means the page went to
+	// the shared fallback topic rather than to a person.
+	EventNotified     = "notified"
+	EventNotifyFailed = "notify_failed"
+)
+
+// IncidentEvent is one entry in an incident's timeline. An empty Username means
+// the server acted rather than a person. On an "assigned" event the user is the
+// assignee, not the actor.
+type IncidentEvent struct {
+	ID         int64     `json:"id"`
+	IncidentID int64     `json:"incident_id"`
+	Type       string    `json:"type"`
+	UserID     *int64    `json:"user_id,omitempty"`
+	Username   string    `json:"username,omitempty"`
+	AlertID    *int64    `json:"alert_id,omitempty"`
+	Detail     string    `json:"detail,omitempty"`
+	CreatedAt  time.Time `json:"created_at"`
 }
 
 type AlertStats struct {
@@ -24,13 +124,16 @@ type AlertStats struct {
 	Resolved int `json:"resolved"`
 }
 
-type Comment struct {
-	ID        int64     `json:"id"`
-	AlertID   int64     `json:"alert_id"`
-	UserID    int64     `json:"user_id"`
-	Username  string    `json:"username"`
-	Content   string    `json:"content"`
-	CreatedAt time.Time `json:"created_at"`
+// IncidentStats carries the queue counts plus mean time to acknowledge and to
+// resolve. Both averages are nil until something has actually been acknowledged
+// or resolved — that is "no data", not zero.
+type IncidentStats struct {
+	Total        int      `json:"total"`
+	Triggered    int      `json:"triggered"`
+	Acknowledged int      `json:"acknowledged"`
+	Resolved     int      `json:"resolved"`
+	MTTASeconds  *float64 `json:"mtta_seconds"`
+	MTTRSeconds  *float64 `json:"mttr_seconds"`
 }
 
 type TopAlert struct {
@@ -62,6 +165,21 @@ type User struct {
 	Username  string    `json:"username"`
 	Email     string    `json:"email"`
 	CreatedAt time.Time `json:"created_at"`
+
+	// NtfyTopic is where this user's push notifications go. Nil and empty mean
+	// the same thing — no topic of their own — because the server stores a blank
+	// string as NULL. Their incidents fall back to the server's shared fallback
+	// topic, which carries no Acknowledge button.
+	NtfyTopic *string `json:"ntfy_topic,omitempty"`
+}
+
+// Topic reads the user's ntfy topic, flattening the nil and empty cases the
+// server treats alike.
+func (u User) Topic() string {
+	if u.NtfyTopic == nil {
+		return ""
+	}
+	return *u.NtfyTopic
 }
 
 type APIKey struct {

internal/tui/model.go

@@ -18,21 +18,29 @@ import (
 type section int
 
 const (
-	sectionAlerts section = iota
+	// Incidents lead: they are the work. Alerts is the raw feed underneath.
+	sectionIncidents section = iota
+	sectionAlerts
+	sectionStats
+	sectionArchived
 	sectionSchedule
 	sectionUsers
+
+	sectionCount = 6
 )
 
 type mode int
 
 const (
 	modeDashboard mode = iota
-	modeDetail
-	modeComment
-	modeConfirmDelete
-	modeStats
-	modeScheduleUserPicker
+	modeIncidentDetail
+	modeAlertDetail
+	modeNote
+	modeSnooze
+	modeConfirm
+	modeUserPicker
 	modeUserCreate
+	modeUserNotifyEdit
 	modeAPIKeyMenu
 	modeAPIKeyCreate
 	modeAPIKeyReveal
@@ -42,28 +50,71 @@ const (
 type confirmTarget int
 
 const (
-	confirmDeleteComment confirmTarget = iota
+	confirmDeleteNote confirmTarget = iota
+	confirmResolveIncident
 	confirmDeleteScheduleEntry
 	confirmDeleteUser
+	confirmReassignSchedule
 )
 
+// pickerTarget says what the user picker is choosing a person for.
+type pickerTarget int
+
+const (
+	pickerSchedule pickerTarget = iota
+	pickerIncidentAssignee
+)
+
+// incidentFilters is the cycle the f key walks in the Incidents section. The
+// empty string is the server default: open, unsnoozed incidents — the queue.
+var incidentFilters = []string{"", api.StatusTriggered, api.StatusAcknowledged, api.StatusResolved, "snoozed"}
+
+// alertFilters is the equivalent cycle for the raw alert feed.
+var alertFilters = []string{"firing", "resolved", "", "archived"}
+
+// incidentQuery translates a filter from the cycle into server query terms.
+func incidentQuery(filter string) (status string, snoozed bool) {
+	if filter == "snoozed" {
+		return "", true
+	}
+	return filter, false
+}
+
+// filterLabel renders a filter for the status bar.
+func filterLabel(filter string) string {
+	if filter == "" {
+		return "open"
+	}
+	return filter
+}
+
 // ── Messages ───────────────────────────────────────────────────────────────
 
 // dashboard
 type connectedMsg struct{}
 type connectErrMsg struct{ err error }
+type incidentsFetchedMsg struct{ incidents []api.Incident }
+type archivedIncidentsFetchedMsg struct{ incidents []api.Incident }
+type incidentActionDoneMsg struct {
+	incidents []api.Incident
+	status    string
+}
 type alertsFetchedMsg struct{ alerts []api.Alert }
-type statsFetchedMsg struct{ stats api.AlertStats }
+type statsFetchedMsg struct {
+	incidents api.IncidentStats
+	alerts    api.AlertStats
+}
 type fetchDataErrMsg struct{ err error }
 type tickMsg time.Time
 type clearStatusMsg struct{}
 
 // detail
-type alertDetailFetchedMsg struct {
-	alert    api.Alert
-	comments []api.Comment
+type incidentDetailFetchedMsg struct {
+	incident api.Incident
+	timeline []api.IncidentEvent
 }
-type alertDetailErrMsg struct{ err error }
+type alertDetailFetchedMsg struct{ alert api.Alert }
+type detailErrMsg struct{ err error }
 type actionErrMsg struct{ err error }
 type detailStatsFetchedMsg struct {
 	top    []api.TopAlert
@@ -93,6 +144,18 @@ type scheduleDay struct {
 	entry *api.ScheduleEntry
 }
 
+// pendingAssign is an on-call assignment held back by the reassignment
+// confirmation, because some of its dates belong to somebody else.
+type pendingAssign struct {
+	userID   int64
+	username string
+	dates    []string
+	// taken are the dates currently held by other people, and holders the
+	// distinct names holding them — both only for wording the prompt.
+	taken   []string
+	holders []string
+}
+
 type Model struct {
 	client          *api.Client
 	serverURL       string
@@ -104,34 +167,55 @@ type Model struct {
 	height        int
 
 	// Connection & dashboard
-	connected    bool
-	loading      bool
-	err          error
-	statusMsg    string
-	alerts       []api.Alert
-	stats        *api.AlertStats
-	filterStatus string
-	alertTable   table.Model
+	connected     bool
+	loading       bool
+	err           error
+	statusMsg     string
+	incidentStats *api.IncidentStats
+	alertStats    *api.AlertStats
 
-	// Detail
-	selectedAlert  api.Alert
-	comments       []api.Comment
-	commentCursor  int
-	detailLoading  bool
-	detailViewport viewport.Model
+	// Incidents
+	incidents      []api.Incident
+	incidentFilter string
+	incidentTable  table.Model
 
-	// Comment compose
-	commentInput textinput.Model
+	// Alerts (read-only feed)
+	alerts      []api.Alert
+	alertFilter string
+	alertTable  table.Model
 
-	// Confirm delete
-	confirmTarget       confirmTarget
-	pendingDeleteID     int64          // comment ID
-	pendingDeleteEntry  *api.ScheduleEntry
+	// Archived incidents
+	archivedIncidents []api.Incident
+	archivedLoading   bool
+	archivedTable     table.Model
+
+	// Incident detail
+	selectedIncident api.Incident
+	timeline         []api.IncidentEvent
+	noteCursor       int
+	detailLoading    bool
+	detailViewport   viewport.Model
+
+	// Alert detail
+	selectedAlert api.Alert
+
+	// Note compose & snooze
+	noteInput   textinput.Model
+	snoozeInput textinput.Model
+
+	// Confirm
+	confirmTarget      confirmTarget
+	pendingDeleteID    int64 // note event ID
+	pendingDeleteEntry *api.ScheduleEntry
+	pendingAssign      *pendingAssign
 
 	// Stats
-	topAlerts     []api.TopAlert
-	hourStats     []api.HourStat
-	dayStats      []api.DayStat
+	topAlerts []api.TopAlert
+	hourStats []api.HourStat
+	dayStats  []api.DayStat
+	// statsLoaded tracks the first fetch separately from emptiness: a server with
+	// no alerts yet legitimately returns three empty slices.
+	statsLoaded   bool
 	statsLoading  bool
 	statsViewport viewport.Model
 
@@ -143,10 +227,11 @@ type Model struct {
 	scheduleLoading bool
 	scheduleTable   table.Model
 
-	// User picker (schedule assignment)
+	// User picker (schedule assignment and incident assignee)
 	users            []api.User
 	usersLoading     bool
 	userPickerTable  table.Model
+	pickerTarget     pickerTarget
 	pickerAssignWeek bool
 
 	// User management section
@@ -154,6 +239,7 @@ type Model struct {
 	selectedUser      api.User
 	userFormInputs    [2]textinput.Model
 	userFormFocus     int
+	ntfyTopicInput    textinput.Model
 	apiKeyNameInput   textinput.Model
 	apiKeyRevokeInput textinput.Model
 	revealedAPIKey    api.APIKey
@@ -165,9 +251,15 @@ type Model struct {
 func NewModel(client *api.Client, serverURL string, refreshInterval time.Duration) Model {
 	ts := defaultTableStyles()
 
+	incidentT := table.New(table.WithFocused(true))
+	incidentT.SetStyles(ts)
+
 	alertT := table.New(table.WithFocused(true))
 	alertT.SetStyles(ts)
 
+	archivedT := table.New(table.WithFocused(true))
+	archivedT.SetStyles(ts)
+
 	schedT := table.New(table.WithFocused(true))
 	schedT.SetStyles(ts)
 
@@ -177,9 +269,17 @@ func NewModel(client *api.Client, serverURL string, refreshInterval time.Duratio
 	manageT := table.New(table.WithFocused(true))
 	manageT.SetStyles(ts)
 
-	ti := textinput.New()
-	ti.Placeholder = "type your comment…"
-	ti.CharLimit = 1000
+	// Sized by the first tea.WindowSizeMsg; built here so it carries the default
+	// scroll keymap, which the zero value lacks.
+	statsVP := viewport.New(0, 0)
+
+	noteIn := textinput.New()
+	noteIn.Placeholder = "type your note…"
+	noteIn.CharLimit = 1000
+
+	snoozeIn := textinput.New()
+	snoozeIn.Placeholder = "duration, e.g. 2h or 30m"
+	snoozeIn.CharLimit = 16
 
 	usernameIn := textinput.New()
 	usernameIn.Placeholder = "username"
@@ -189,6 +289,10 @@ func NewModel(client *api.Client, serverURL string, refreshInterval time.Duratio
 	emailIn.Placeholder = "email"
 	emailIn.CharLimit = 128
 
+	topicIn := textinput.New()
+	topicIn.Placeholder = "ntfy topic — empty clears it"
+	topicIn.CharLimit = 128
+
 	keyNameIn := textinput.New()
 	keyNameIn.Placeholder = "key name (e.g. laptop)"
 	keyNameIn.CharLimit = 64
@@ -209,18 +313,24 @@ func NewModel(client *api.Client, serverURL string, refreshInterval time.Duratio
 		client:            client,
 		serverURL:         serverURL,
 		refreshInterval:   refreshInterval,
-		activeSection:     sectionAlerts,
+		activeSection:     sectionIncidents,
 		mode:              modeDashboard,
 		loading:           true,
-		filterStatus:      "firing",
-		commentCursor:     -1,
+		incidentFilter:    "",
+		alertFilter:       "firing",
+		noteCursor:        -1,
+		incidentTable:     incidentT,
 		alertTable:        alertT,
-		commentInput:      ti,
+		archivedTable:     archivedT,
+		statsViewport:     statsVP,
+		noteInput:         noteIn,
+		snoozeInput:       snoozeIn,
 		scheduleWindow:    window,
 		scheduleTable:     schedT,
 		userPickerTable:   pickerT,
 		userManageTable:   manageT,
 		userFormInputs:    [2]textinput.Model{usernameIn, emailIn},
+		ntfyTopicInput:    topicIn,
 		apiKeyNameInput:   keyNameIn,
 		apiKeyRevokeInput: revokeIn,
 		help:              help.New(),
@@ -244,24 +354,28 @@ func defaultTableStyles() table.Styles {
 	return s
 }
 
+func (m *Model) rebuildIncidentTable() {
+	m.incidentTable.SetColumns(incidentColumns(m.width))
+	m.incidentTable.SetRows(incidentRows(m.incidents))
+	m.incidentTable.SetHeight(tableHeight(m.height, 8))
+}
+
 func (m *Model) rebuildTable() {
 	m.alertTable.SetColumns(alertColumns(m.width))
 	m.alertTable.SetRows(alertRows(m.alerts))
-	h := m.height - 8
-	if h < 1 {
-		h = 1
-	}
-	m.alertTable.SetHeight(h)
+	m.alertTable.SetHeight(tableHeight(m.height, 8))
+}
+
+func (m *Model) rebuildArchivedTable() {
+	m.archivedTable.SetColumns(incidentColumns(m.width))
+	m.archivedTable.SetRows(incidentRows(m.archivedIncidents))
+	m.archivedTable.SetHeight(tableHeight(m.height, 8))
 }
 
 func (m *Model) rebuildScheduleTable() {
 	m.scheduleTable.SetColumns(scheduleColumns(m.width))
 	m.scheduleTable.SetRows(scheduleRows(m.scheduleDays))
-	h := m.height - 10
-	if h < 1 {
-		h = 1
-	}
-	m.scheduleTable.SetHeight(h)
+	m.scheduleTable.SetHeight(tableHeight(m.height, 10))
 }
 
 func (m *Model) rebuildUserPickerTable() {
@@ -271,41 +385,59 @@ func (m *Model) rebuildUserPickerTable() {
 		rows[i] = table.Row{u.Username, u.Email}
 	}
 	m.userPickerTable.SetRows(rows)
-	h := m.height - 10
-	if h < 1 {
-		h = 1
-	}
-	m.userPickerTable.SetHeight(h)
+	m.userPickerTable.SetHeight(tableHeight(m.height, 10))
 }
 
 func (m *Model) rebuildUserManageTable() {
 	m.userManageTable.SetColumns(userManageColumns(m.width))
 	rows := make([]table.Row, len(m.users))
 	for i, u := range m.users {
-		rows[i] = table.Row{u.Username, u.Email, u.CreatedAt.UTC().Format("2006-01-02")}
+		topic := u.Topic()
+		if topic == "" {
+			topic = "—"
+		}
+		rows[i] = table.Row{u.Username, u.Email, topic, u.CreatedAt.UTC().Format("2006-01-02")}
 	}
 	m.userManageTable.SetRows(rows)
-	h := m.height - 10
+	m.userManageTable.SetHeight(tableHeight(m.height, 10))
+}
+
+func tableHeight(windowHeight, chrome int) int {
+	h := windowHeight - chrome
 	if h < 1 {
 		h = 1
 	}
-	m.userManageTable.SetHeight(h)
+	return h
 }
 
 func (m *Model) refreshDetailContent() {
 	if m.width == 0 {
 		return
 	}
-	m.detailViewport.SetContent(buildDetailContent(m.selectedAlert, m.comments, m.commentCursor, m.width))
+	if m.mode == modeAlertDetail {
+		m.detailViewport.SetContent(buildAlertDetailContent(m.selectedAlert, m.width))
+		return
+	}
+	m.detailViewport.SetContent(
+		buildIncidentDetailContent(m.selectedIncident, m.timeline, m.noteCursor, m.width))
 }
 
 func (m *Model) refreshStatsContent() {
-	m.statsViewport.SetContent(buildStatsContent(m.topAlerts, m.hourStats, m.dayStats, m.width))
+	m.statsViewport.SetContent(
+		buildStatsContent(m.incidentStats, m.topAlerts, m.hourStats, m.dayStats, m.width))
+}
+
+func (m Model) statsViewportHeight() int {
+	h := m.height - 5
+	if h < 1 {
+		h = 1
+	}
+	return h
 }
 
 func (m Model) detailViewportHeight() int {
 	h := m.height - 5
-	if m.mode == modeComment {
+	if m.mode == modeNote || m.mode == modeSnooze {
 		h -= 2
 	}
 	if h < 1 {
@@ -314,22 +446,57 @@ func (m Model) detailViewportHeight() int {
 	return h
 }
 
+// noteEvents filters a timeline down to the deletable entries, which is what
+// the [ and ] cursor walks.
+func noteEvents(timeline []api.IncidentEvent) []api.IncidentEvent {
+	notes := make([]api.IncidentEvent, 0, len(timeline))
+	for _, e := range timeline {
+		if e.Type == api.EventNote {
+			notes = append(notes, e)
+		}
+	}
+	return notes
+}
+
 // ── Column definitions ─────────────────────────────────────────────────────
 
+func incidentColumns(width int) []table.Column {
+	const sevW, statusW, timeW = 9, 15, 12
+	titleW := width/2 - 10
+	if titleW < 20 {
+		titleW = 20
+	}
+	// 10 = bubbles' Padding(0, 1) on each of the five cells.
+	assigneeW := width - sevW - titleW - statusW - timeW - 10
+	if assigneeW < 8 {
+		assigneeW = 8
+	}
+	return []table.Column{
+		{Title: "Sev", Width: sevW},
+		{Title: "Incident", Width: titleW},
+		{Title: "Status", Width: statusW},
+		{Title: "Assignee", Width: assigneeW},
+		{Title: "Triggered", Width: timeW},
+	}
+}
+
 func alertColumns(width int) []table.Column {
-	nameW := width/2 - 8
+	const statusW, timeW = 10, 12
+	nameW := width/2 - 14
 	if nameW < 20 {
 		nameW = 20
 	}
-	ackW := width - nameW - 10 - 12 - 6
-	if ackW < 8 {
-		ackW = 8
+	// 10 = bubbles' Padding(0, 1) on each of the five cells.
+	incW := width - nameW - statusW - 2*timeW - 10
+	if incW < 8 {
+		incW = 8
 	}
 	return []table.Column{
 		{Title: "Name", Width: nameW},
-		{Title: "Status", Width: 10},
-		{Title: "Started", Width: 12},
-		{Title: "Ack By", Width: ackW},
+		{Title: "Status", Width: statusW},
+		{Title: "Started", Width: timeW},
+		{Title: "Last Seen", Width: timeW},
+		{Title: "Incident", Width: incW},
 	}
 }
 
@@ -360,24 +527,54 @@ func userPickerColumns(width int) []table.Column {
 func userManageColumns(width int) []table.Column {
 	createdW := 12
 	usernameW := 25
-	emailW := width - usernameW - createdW - 8
+	topicW := 22
+	// 8 = bubbles' Padding(0, 1) on each of the four cells.
+	emailW := width - usernameW - topicW - createdW - 8
 	if emailW < 15 {
 		emailW = 15
 	}
 	return []table.Column{
 		{Title: "Username", Width: usernameW},
 		{Title: "Email", Width: emailW},
+		{Title: "Ntfy Topic", Width: topicW},
 		{Title: "Created", Width: createdW},
 	}
 }
 
 // ── Row builders ───────────────────────────────────────────────────────────
 
+func incidentRows(incidents []api.Incident) []table.Row {
+	now := time.Now()
+	rows := make([]table.Row, len(incidents))
+	for i, inc := range incidents {
+		severity := inc.Severity
+		if severity == "" {
+			severity = "—"
+		}
+		// bubbles' table renders plain strings, so a snoozed incident is marked
+		// in the status cell rather than styled.
+		status := inc.Status
+		if inc.IsSnoozed() {
+			status += " (zzz)"
+		}
+		assignee := inc.AssignedTo
+		if assignee == "" {
+			assignee = "—"
+		}
+		rows[i] = table.Row{severity, inc.Title, status, assignee, humanAgo(now, inc.TriggeredAt)}
+	}
+	return rows
+}
+
 func alertRows(alerts []api.Alert) []table.Row {
 	now := time.Now()
 	rows := make([]table.Row, len(alerts))
 	for i, a := range alerts {
-		rows[i] = table.Row{a.Name, a.Status, humanAgo(now, a.StartsAt), a.AcknowledgedBy}
+		incident := "—"
+		if a.IncidentID != nil {
+			incident = fmt.Sprintf("#%d", *a.IncidentID)
+		}
+		rows[i] = table.Row{a.Name, a.Status, humanAgo(now, a.StartsAt), humanAgo(now, a.ReceivedAt), incident}
 	}
 	return rows
 }
@@ -431,28 +628,49 @@ func humanAgo(now, t time.Time) string {
 	if d < 0 {
 		d = 0
 	}
+	return humanDuration(d) + " ago"
+}
+
+// humanUntil renders a future deadline, used for snooze expiry.
+func humanUntil(now, t time.Time) string {
+	d := t.Sub(now)
+	if d <= 0 {
+		return "expired"
+	}
+	return "in " + humanDuration(d)
+}
+
+func humanDuration(d time.Duration) string {
 	switch {
 	case d < time.Minute:
-		return "just now"
+		return "moments"
 	case d < time.Hour:
-		return fmt.Sprintf("%dm ago", int(d.Minutes()))
+		return fmt.Sprintf("%dm", int(d.Minutes()))
 	case d < 24*time.Hour:
 		h := int(d.Hours())
 		m := int(d.Minutes()) % 60
 		if m == 0 {
-			return fmt.Sprintf("%dh ago", h)
+			return fmt.Sprintf("%dh", h)
 		}
-		return fmt.Sprintf("%dh %dm ago", h, m)
+		return fmt.Sprintf("%dh %dm", h, m)
 	default:
 		days := int(d.Hours()) / 24
 		h := int(d.Hours()) % 24
 		if h == 0 {
-			return fmt.Sprintf("%dd ago", days)
+			return fmt.Sprintf("%dd", days)
 		}
-		return fmt.Sprintf("%dd %dh ago", days, h)
+		return fmt.Sprintf("%dd %dh", days, h)
 	}
 }
 
+// humanSeconds renders an MTTA/MTTR average.
+func humanSeconds(secs *float64) string {
+	if secs == nil {
+		return "—"
+	}
+	return humanDuration(time.Duration(*secs) * time.Second)
+}
+
 // ── Commands ───────────────────────────────────────────────────────────────
 
 func connectCmd(client *api.Client) tea.Cmd {
@@ -464,9 +682,36 @@ func connectCmd(client *api.Client) tea.Cmd {
 	}
 }
 
-func fetchAlertsCmd(client *api.Client, status string) tea.Cmd {
+func fetchIncidentsCmd(client *api.Client, filter string) tea.Cmd {
 	return func() tea.Msg {
-		alerts, err := client.ListAlerts(status, 500)
+		status, snoozed := incidentQuery(filter)
+		incidents, err := client.ListIncidents(status, false, snoozed, 500)
+		if err != nil {
+			return fetchDataErrMsg{err}
+		}
+		return incidentsFetchedMsg{incidents}
+	}
+}
+
+func fetchArchivedIncidentsCmd(client *api.Client) tea.Cmd {
+	return func() tea.Msg {
+		// Archived incidents are all resolved, so the status filter has to be
+		// widened past the server's open-only default or nothing comes back.
+		incidents, err := client.ListIncidents(api.StatusResolved, true, false, 500)
+		if err != nil {
+			return fetchDataErrMsg{err}
+		}
+		return archivedIncidentsFetchedMsg{incidents}
+	}
+}
+
+func fetchAlertsCmd(client *api.Client, filter string) tea.Cmd {
+	return func() tea.Msg {
+		status, archived := filter, false
+		if filter == "archived" {
+			status, archived = "", true
+		}
+		alerts, err := client.ListAlerts(status, archived, 500)
 		if err != nil {
 			return fetchDataErrMsg{err}
 		}
@@ -476,11 +721,120 @@ func fetchAlertsCmd(client *api.Client, status string) tea.Cmd {
 
 func fetchStatsCmd(client *api.Client) tea.Cmd {
 	return func() tea.Msg {
-		stats, err := client.GetAlertStats()
+		incidents, err := client.GetIncidentStats()
 		if err != nil {
 			return fetchDataErrMsg{err}
 		}
-		return statsFetchedMsg{*stats}
+		alerts, err := client.GetAlertStats()
+		if err != nil {
+			return fetchDataErrMsg{err}
+		}
+		return statsFetchedMsg{incidents: *incidents, alerts: *alerts}
+	}
+}
+
+// incidentDetail reloads an incident and its timeline. Every detail-mode action
+// funnels through it so the view always reflects what the server just did.
+func incidentDetail(client *api.Client, id int64) tea.Msg {
+	incident, err := client.GetIncident(id)
+	if err != nil {
+		return detailErrMsg{err}
+	}
+	timeline, err := client.GetIncidentTimeline(id)
+	if err != nil {
+		return detailErrMsg{err}
+	}
+	return incidentDetailFetchedMsg{incident: *incident, timeline: timeline}
+}
+
+func fetchIncidentDetailCmd(client *api.Client, id int64) tea.Cmd {
+	return func() tea.Msg { return incidentDetail(client, id) }
+}
+
+// incidentActionCmd performs an action then reloads the detail view, reporting
+// the server's error rather than a stale success.
+func incidentActionCmd(client *api.Client, id int64, action func() error) tea.Cmd {
+	return func() tea.Msg {
+		if err := action(); err != nil {
+			return actionErrMsg{err}
+		}
+		return incidentDetail(client, id)
+	}
+}
+
+func acknowledgeIncidentCmd(client *api.Client, id int64) tea.Cmd {
+	return incidentActionCmd(client, id, func() error {
+		_, err := client.AcknowledgeIncident(id)
+		return err
+	})
+}
+
+func unacknowledgeIncidentCmd(client *api.Client, id int64) tea.Cmd {
+	return incidentActionCmd(client, id, func() error { return client.UnacknowledgeIncident(id) })
+}
+
+func resolveIncidentCmd(client *api.Client, id int64) tea.Cmd {
+	return incidentActionCmd(client, id, func() error {
+		_, err := client.ResolveIncident(id)
+		return err
+	})
+}
+
+func assignIncidentCmd(client *api.Client, id, userID int64) tea.Cmd {
+	return incidentActionCmd(client, id, func() error {
+		_, err := client.AssignIncident(id, userID)
+		return err
+	})
+}
+
+func snoozeIncidentCmd(client *api.Client, id int64, duration string) tea.Cmd {
+	return incidentActionCmd(client, id, func() error {
+		_, err := client.SnoozeIncident(id, duration)
+		return err
+	})
+}
+
+func unsnoozeIncidentCmd(client *api.Client, id int64) tea.Cmd {
+	return incidentActionCmd(client, id, func() error { return client.UnsnoozeIncident(id) })
+}
+
+func addNoteCmd(client *api.Client, id int64, content string) tea.Cmd {
+	return incidentActionCmd(client, id, func() error {
+		_, err := client.AddNote(id, content)
+		return err
+	})
+}
+
+func deleteNoteCmd(client *api.Client, id, eventID int64) tea.Cmd {
+	return incidentActionCmd(client, id, func() error { return client.DeleteNote(id, eventID) })
+}
+
+// archiveIncidentCmd archives from the list view, so it reloads the list rather
+// than a detail pane.
+func archiveIncidentCmd(client *api.Client, id int64, filter string) tea.Cmd {
+	return func() tea.Msg {
+		if _, err := client.ArchiveIncident(id); err != nil {
+			return actionErrMsg{err}
+		}
+		status, snoozed := incidentQuery(filter)
+		incidents, err := client.ListIncidents(status, false, snoozed, 500)
+		if err != nil {
+			return actionErrMsg{err}
+		}
+		return incidentActionDoneMsg{incidents: incidents, status: "Incident archived"}
+	}
+}
+
+func unarchiveIncidentCmd(client *api.Client, id int64) tea.Cmd {
+	return func() tea.Msg {
+		if err := client.UnarchiveIncident(id); err != nil {
+			return actionErrMsg{err}
+		}
+		incidents, err := client.ListIncidents(api.StatusResolved, true, false, 500)
+		if err != nil {
+			return actionErrMsg{err}
+		}
+		return archivedIncidentsFetchedMsg{incidents}
 	}
 }
 
@@ -488,78 +842,9 @@ func fetchAlertDetailCmd(client *api.Client, alertID int64) tea.Cmd {
 	return func() tea.Msg {
 		alert, err := client.GetAlert(alertID)
 		if err != nil {
-			return alertDetailErrMsg{err}
+			return detailErrMsg{err}
 		}
-		comments, err := client.GetComments(alertID)
-		if err != nil {
-			return alertDetailErrMsg{err}
-		}
-		return alertDetailFetchedMsg{alert: *alert, comments: comments}
-	}
-}
-
-func acknowledgeCmd(client *api.Client, alertID int64) tea.Cmd {
-	return func() tea.Msg {
-		alert, err := client.AcknowledgeAlert(alertID)
-		if err != nil {
-			return actionErrMsg{err}
-		}
-		comments, err := client.GetComments(alertID)
-		if err != nil {
-			return actionErrMsg{err}
-		}
-		return alertDetailFetchedMsg{alert: *alert, comments: comments}
-	}
-}
-
-func unacknowledgeCmd(client *api.Client, alertID int64) tea.Cmd {
-	return func() tea.Msg {
-		if err := client.UnacknowledgeAlert(alertID); err != nil {
-			return actionErrMsg{err}
-		}
-		alert, err := client.GetAlert(alertID)
-		if err != nil {
-			return actionErrMsg{err}
-		}
-		comments, err := client.GetComments(alertID)
-		if err != nil {
-			return actionErrMsg{err}
-		}
-		return alertDetailFetchedMsg{alert: *alert, comments: comments}
-	}
-}
-
-func addCommentCmd(client *api.Client, alertID int64, content string) tea.Cmd {
-	return func() tea.Msg {
-		if _, err := client.AddComment(alertID, content); err != nil {
-			return actionErrMsg{err}
-		}
-		alert, err := client.GetAlert(alertID)
-		if err != nil {
-			return actionErrMsg{err}
-		}
-		comments, err := client.GetComments(alertID)
-		if err != nil {
-			return actionErrMsg{err}
-		}
-		return alertDetailFetchedMsg{alert: *alert, comments: comments}
-	}
-}
-
-func deleteCommentCmd(client *api.Client, alertID, commentID int64) tea.Cmd {
-	return func() tea.Msg {
-		if err := client.DeleteComment(alertID, commentID); err != nil {
-			return actionErrMsg{err}
-		}
-		alert, err := client.GetAlert(alertID)
-		if err != nil {
-			return actionErrMsg{err}
-		}
-		comments, err := client.GetComments(alertID)
-		if err != nil {
-			return actionErrMsg{err}
-		}
-		return alertDetailFetchedMsg{alert: *alert, comments: comments}
+		return alertDetailFetchedMsg{alert: *alert}
 	}
 }
 
@@ -595,9 +880,9 @@ func fetchScheduleCmd(client *api.Client, from, to time.Time) tea.Cmd {
 	}
 }
 
-func assignScheduleCmd(client *api.Client, userID int64, dates []string, from, to time.Time) tea.Cmd {
+func assignScheduleCmd(client *api.Client, userID int64, dates []string, replace bool, from, to time.Time) tea.Cmd {
 	return func() tea.Msg {
-		if _, err := client.AssignSchedule(userID, dates); err != nil {
+		if _, err := client.AssignSchedule(userID, dates, replace); err != nil {
 			return scheduleActionErrMsg{err}
 		}
 		entries, err := client.GetSchedule(from.Format("2006-01-02"), to.Format("2006-01-02"))
@@ -652,6 +937,22 @@ func createUserCmd(client *api.Client, username, email string) tea.Cmd {
 	}
 }
 
+// setUserNotifyTargetCmd points a user's pages at a topic, or clears it when
+// topic is empty. It re-lists afterwards so the table shows what the server
+// stored rather than what was typed.
+func setUserNotifyTargetCmd(client *api.Client, userID int64, topic string) tea.Cmd {
+	return func() tea.Msg {
+		if _, err := client.SetUserNotifyTarget(userID, topic); err != nil {
+			return userActionErrMsg{err}
+		}
+		users, err := client.ListUsers()
+		if err != nil {
+			return userActionErrMsg{err}
+		}
+		return usersFetchedMsg{users: users}
+	}
+}
+
 func deleteUserCmd(client *api.Client, userID int64) tea.Cmd {
 	return func() tea.Msg {
 		if err := client.DeleteUser(userID); err != nil {

internal/tui/model_test.go

@@ -0,0 +1,371 @@
+package tui
+
+import (
+	"testing"
+	"time"
+
+	"github.com/charmbracelet/bubbles/table"
+	"github.com/yeniklas/terdut-tui/internal/api"
+)
+
+func TestNextFilter(t *testing.T) {
+	tests := []struct {
+		name    string
+		cycle   []string
+		current string
+		want    string
+	}{
+		{"advances", incidentFilters, "", api.StatusTriggered},
+		{"advances again", incidentFilters, api.StatusTriggered, api.StatusAcknowledged},
+		{"wraps back to the open queue", incidentFilters, "snoozed", ""},
+		{"alerts advance", alertFilters, "firing", "resolved"},
+		{"alerts wrap", alertFilters, "archived", "firing"},
+		{"unknown current restarts the cycle", incidentFilters, "bogus", ""},
+	}
+	for _, tt := range tests {
+		t.Run(tt.name, func(t *testing.T) {
+			if got := nextFilter(tt.cycle, tt.current); got != tt.want {
+				t.Errorf("expected %q, got %q", tt.want, got)
+			}
+		})
+	}
+}
+
+// "snoozed" is a pseudo-status in the filter cycle: the server has no such
+// status, it is a separate query axis.
+func TestIncidentQuery(t *testing.T) {
+	tests := []struct {
+		filter      string
+		wantStatus  string
+		wantSnoozed bool
+	}{
+		{"", "", false},
+		{api.StatusTriggered, api.StatusTriggered, false},
+		{api.StatusResolved, api.StatusResolved, false},
+		{"snoozed", "", true},
+	}
+	for _, tt := range tests {
+		t.Run(tt.filter, func(t *testing.T) {
+			status, snoozed := incidentQuery(tt.filter)
+			if status != tt.wantStatus || snoozed != tt.wantSnoozed {
+				t.Errorf("expected (%q, %v), got (%q, %v)",
+					tt.wantStatus, tt.wantSnoozed, status, snoozed)
+			}
+		})
+	}
+}
+
+func TestFilterLabel(t *testing.T) {
+	if got := filterLabel(""); got != "open" {
+		t.Errorf("the empty filter is the open queue, got %q", got)
+	}
+	if got := filterLabel("resolved"); got != "resolved" {
+		t.Errorf("expected resolved, got %q", got)
+	}
+}
+
+func TestNoteEvents(t *testing.T) {
+	timeline := []api.IncidentEvent{
+		{Type: api.EventTriggered},
+		{Type: api.EventNote, Detail: "first"},
+		{Type: api.EventAcknowledged},
+		{Type: api.EventNote, Detail: "second"},
+	}
+	notes := noteEvents(timeline)
+	if len(notes) != 2 {
+		t.Fatalf("expected 2 notes, got %d", len(notes))
+	}
+	if notes[0].Detail != "first" || notes[1].Detail != "second" {
+		t.Errorf("notes out of order: %v", notes)
+	}
+	if len(noteEvents(nil)) != 0 {
+		t.Error("an empty timeline has no notes")
+	}
+}
+
+func TestHumanDuration(t *testing.T) {
+	tests := []struct {
+		d    time.Duration
+		want string
+	}{
+		{5 * time.Second, "moments"},
+		{90 * time.Second, "1m"},
+		{45 * time.Minute, "45m"},
+		{2 * time.Hour, "2h"},
+		{150 * time.Minute, "2h 30m"},
+		{48 * time.Hour, "2d"},
+		{50 * time.Hour, "2d 2h"},
+	}
+	for _, tt := range tests {
+		if got := humanDuration(tt.d); got != tt.want {
+			t.Errorf("humanDuration(%v) = %q, want %q", tt.d, got, tt.want)
+		}
+	}
+}
+
+func TestHumanAgo_ClampsFutureToNow(t *testing.T) {
+	now := time.Now()
+	// Server and client clocks disagree often enough that this must not render
+	// as a negative age.
+	if got := humanAgo(now, now.Add(time.Hour)); got != "moments ago" {
+		t.Errorf("expected a future timestamp to clamp, got %q", got)
+	}
+}
+
+func TestHumanUntil(t *testing.T) {
+	now := time.Now()
+	if got := humanUntil(now, now.Add(2*time.Hour)); got != "in 2h" {
+		t.Errorf("expected 'in 2h', got %q", got)
+	}
+	if got := humanUntil(now, now.Add(-time.Minute)); got != "expired" {
+		t.Errorf("a deadline in the past has expired, got %q", got)
+	}
+}
+
+// MTTA and MTTR are nil until something has been acknowledged or resolved, and
+// that has to read as "no data" rather than an instant response.
+func TestHumanSeconds(t *testing.T) {
+	if got := humanSeconds(nil); got != "—" {
+		t.Errorf("expected an em dash for no data, got %q", got)
+	}
+	secs := 150.0
+	if got := humanSeconds(&secs); got != "2m" {
+		t.Errorf("expected 2m, got %q", got)
+	}
+}
+
+func TestIncidentRows(t *testing.T) {
+	future := time.Now().Add(time.Hour)
+	rows := incidentRows([]api.Incident{
+		{Title: "DiskFull", Status: api.StatusTriggered, Severity: "critical",
+			AssignedTo: "admin", TriggeredAt: time.Now()},
+		{Title: "Unowned", Status: api.StatusTriggered, TriggeredAt: time.Now()},
+		{Title: "Quiet", Status: api.StatusTriggered, Severity: "info",
+			AssignedTo: "alice", SnoozedUntil: &future, TriggeredAt: time.Now()},
+	})
+	if len(rows) != 3 {
+		t.Fatalf("expected 3 rows, got %d", len(rows))
+	}
+	if rows[0][0] != "critical" || rows[0][3] != "admin" {
+		t.Errorf("unexpected first row %v", rows[0])
+	}
+	if rows[1][0] != "—" || rows[1][3] != "—" {
+		t.Errorf("missing severity and assignee should show an em dash, got %v", rows[1])
+	}
+	// bubbles' table renders plain strings, so snooze has to be marked in text.
+	if rows[2][2] != "triggered (zzz)" {
+		t.Errorf("expected a snooze marker in the status cell, got %q", rows[2][2])
+	}
+}
+
+func TestAlertRows_ShowIncidentLink(t *testing.T) {
+	id := int64(7)
+	rows := alertRows([]api.Alert{
+		{Name: "DiskFull", Status: "firing", IncidentID: &id},
+		{Name: "Orphan", Status: "resolved"},
+	})
+	if rows[0][4] != "#7" {
+		t.Errorf("expected #7, got %q", rows[0][4])
+	}
+	if rows[1][4] != "—" {
+		t.Errorf("an alert with no incident shows an em dash, got %q", rows[1][4])
+	}
+}
+
+// A user with no ntfy topic gets no pages of their own — the row has to say so
+// rather than leaving a blank that reads as "not loaded yet".
+func TestUserManageRows_ShowMissingTopic(t *testing.T) {
+	topic := "terdut-niklas"
+	empty := ""
+	m := NewModel(nil, "http://test", time.Minute)
+	m.width, m.height = 120, 40
+	m.users = []api.User{
+		{ID: 1, Username: "niklas", NtfyTopic: &topic},
+		{ID: 2, Username: "alex"},
+		// The server stores a blank topic as NULL, but a stale client or an older
+		// server can still hand one back; it means the same thing.
+		{ID: 3, Username: "sam", NtfyTopic: &empty},
+	}
+	m.rebuildUserManageTable()
+
+	rows := m.userManageTable.Rows()
+	if rows[0][2] != "terdut-niklas" {
+		t.Errorf("expected the topic in the row, got %q", rows[0][2])
+	}
+	if rows[1][2] != "—" || rows[2][2] != "—" {
+		t.Errorf("expected an em dash for nil and empty topics, got %q and %q",
+			rows[1][2], rows[2][2])
+	}
+}
+
+// A previous release overflowed the terminal by two columns because the padding
+// budget was wrong. Columns plus bubbles' per-cell padding must land exactly on
+// the window width.
+func TestColumnWidthsFitTheTerminal(t *testing.T) {
+	for _, width := range []int{100, 110, 140, 200} {
+		for name, cols := range map[string][]int{
+			"incident": widths(incidentColumns(width)),
+			"alert":    widths(alertColumns(width)),
+		} {
+			sum := 0
+			for _, w := range cols {
+				sum += w
+			}
+			const padding = 10 // bubbles applies Padding(0, 1) to each of five cells
+			if sum+padding != width {
+				t.Errorf("%s columns at width %d sum to %d+%d = %d",
+					name, width, sum, padding, sum+padding)
+			}
+		}
+
+		// The users table is four cells, so its padding budget differs.
+		sum := 0
+		for _, w := range widths(userManageColumns(width)) {
+			sum += w
+		}
+		const userPadding = 8
+		if sum+userPadding != width {
+			t.Errorf("user columns at width %d sum to %d+%d = %d",
+				width, sum, userPadding, sum+userPadding)
+		}
+	}
+}
+
+// Narrow terminals fall back to minimum widths, which legitimately overflow;
+// what must not happen is a negative or zero column.
+func TestColumnWidthsStayPositiveWhenNarrow(t *testing.T) {
+	for _, width := range []int{20, 40, 60} {
+		cols := append(widths(incidentColumns(width)), widths(alertColumns(width))...)
+		cols = append(cols, widths(userManageColumns(width))...)
+		for _, w := range cols {
+			if w < 1 {
+				t.Errorf("width %d produced a non-positive column %d", width, w)
+			}
+		}
+	}
+}
+
+func widths(cols []table.Column) []int {
+	out := make([]int, len(cols))
+	for i, c := range cols {
+		out[i] = c.Width
+	}
+	return out
+}
+
+func TestTableHeight_NeverGoesBelowOne(t *testing.T) {
+	if got := tableHeight(3, 10); got != 1 {
+		t.Errorf("expected a floor of 1, got %d", got)
+	}
+	if got := tableHeight(40, 8); got != 32 {
+		t.Errorf("expected 32, got %d", got)
+	}
+}
+
+func TestBuildScheduleDays(t *testing.T) {
+	monday := time.Date(2026, 7, 27, 0, 0, 0, 0, time.UTC)
+	days := buildScheduleDays(monday, []api.ScheduleEntry{
+		{Date: "2026-07-29", Username: "alice"},
+	})
+	if len(days) != 7 {
+		t.Fatalf("expected a 7-day window, got %d", len(days))
+	}
+	if days[2].entry == nil || days[2].entry.Username != "alice" {
+		t.Errorf("expected alice on the third day, got %+v", days[2].entry)
+	}
+	if days[0].entry != nil {
+		t.Error("expected unassigned days to have no entry")
+	}
+}
+
+// ── Schedule reassignment ─────────────────────────────────────────────────
+
+// scheduledWeek builds a model showing the week of 2026-07-27 with the given
+// entries already on the rota.
+func scheduledWeek(entries []api.ScheduleEntry) Model {
+	m := NewModel(nil, "http://test", time.Minute)
+	m.width, m.height = 120, 40
+	m.connected = true
+	m.activeSection = sectionSchedule
+	m.scheduleWindow = time.Date(2026, 7, 27, 0, 0, 0, 0, time.UTC)
+	m.scheduleEntries = entries
+	m.scheduleDays = buildScheduleDays(m.scheduleWindow, entries)
+	m.rebuildScheduleTable()
+	return m
+}
+
+func TestScheduleConflicts(t *testing.T) {
+	m := scheduledWeek([]api.ScheduleEntry{
+		{ID: 1, Date: "2026-07-27", UserID: 1, Username: "niklas"},
+		{ID: 2, Date: "2026-07-28", UserID: 3, Username: "sam"},
+		{ID: 3, Date: "2026-07-29", UserID: 2, Username: "alex"},
+	})
+	week := []string{"2026-07-27", "2026-07-28", "2026-07-29", "2026-07-30"}
+
+	// Assigning alex: the days niklas and sam hold are conflicts, the day alex
+	// already holds is not, and the free day is not.
+	taken, holders := m.scheduleConflicts(week, 2)
+	if len(taken) != 2 || taken[0] != "2026-07-27" || taken[1] != "2026-07-28" {
+		t.Errorf("expected the two other people's days, got %v", taken)
+	}
+	if len(holders) != 2 || holders[0] != "niklas" || holders[1] != "sam" {
+		t.Errorf("expected both holders named once, got %v", holders)
+	}
+}
+
+// Reassigning somebody to a day they already hold takes nothing from anyone, so
+// it must not raise a prompt — but it still needs replace, because the server
+// rejects any date that already exists.
+func TestScheduleConflicts_OwnDayIsNotAConflict(t *testing.T) {
+	m := scheduledWeek([]api.ScheduleEntry{
+		{ID: 1, Date: "2026-07-27", UserID: 2, Username: "alex"},
+	})
+	dates := []string{"2026-07-27"}
+
+	if taken, _ := m.scheduleConflicts(dates, 2); len(taken) != 0 {
+		t.Errorf("expected no conflict on the user's own day, got %v", taken)
+	}
+	if !m.scheduleOccupied(dates) {
+		t.Error("expected the day to still count as occupied, so replace is sent")
+	}
+}
+
+func TestScheduleOccupied_FreeDays(t *testing.T) {
+	m := scheduledWeek(nil)
+	if m.scheduleOccupied([]string{"2026-07-27", "2026-07-28"}) {
+		t.Error("expected an empty rota to need no replace")
+	}
+}
+
+func TestDayCount(t *testing.T) {
+	tests := []struct {
+		taken, total int
+		want         string
+	}{
+		{1, 1, "This day is"},
+		{7, 7, "All 7 days are"},
+		{3, 7, "3 of 7 days are"},
+	}
+	for _, tt := range tests {
+		if got := dayCount(tt.taken, tt.total); got != tt.want {
+			t.Errorf("dayCount(%d, %d) = %q, want %q", tt.taken, tt.total, got, tt.want)
+		}
+	}
+}
+
+func TestJoinNames(t *testing.T) {
+	tests := []struct {
+		names []string
+		want  string
+	}{
+		{nil, "somebody else"},
+		{[]string{"niklas"}, "niklas"},
+		{[]string{"niklas", "alex"}, "niklas and alex"},
+		{[]string{"niklas", "alex", "sam"}, "niklas, alex and sam"},
+	}
+	for _, tt := range tests {
+		if got := joinNames(tt.names); got != tt.want {
+			t.Errorf("joinNames(%v) = %q, want %q", tt.names, got, tt.want)
+		}
+	}
+}

internal/tui/styles.go

@@ -1,6 +1,11 @@
 package tui
 
-import "github.com/charmbracelet/lipgloss"
+import (
+	"strings"
+
+	"github.com/charmbracelet/lipgloss"
+	"github.com/yeniklas/terdut-tui/internal/api"
+)
 
 var (
 	colorPrimary  = lipgloss.Color("69")  // blue
@@ -9,6 +14,11 @@ var (
 	colorResolved = lipgloss.Color("70")  // green
 	colorAccent   = lipgloss.Color("214") // orange
 
+	colorSevCritical = lipgloss.Color("196") // red
+	colorSevError    = lipgloss.Color("202") // dark orange
+	colorSevWarning  = lipgloss.Color("214") // orange
+	colorSevInfo     = lipgloss.Color("39")  // cyan
+
 	styleHeader = lipgloss.NewStyle().
 			Bold(true).
 			Foreground(colorPrimary).
@@ -42,4 +52,48 @@ var (
 	styleBold      = lipgloss.NewStyle().Bold(true)
 	styleSelected  = lipgloss.NewStyle().Foreground(colorPrimary).Bold(true)
 	styleAccent    = lipgloss.NewStyle().Foreground(colorAccent)
+
+	// Incident status. Triggered is unclaimed work and reads as loudly as a
+	// firing alert; acknowledged means somebody has it.
+	styleTriggered    = lipgloss.NewStyle().Foreground(colorFiring).Bold(true)
+	styleAcknowledged = lipgloss.NewStyle().Foreground(colorAccent).Bold(true)
+	styleSnoozed      = lipgloss.NewStyle().Foreground(colorMuted).Italic(true)
+
+	// Severity, over the conventional Alertmanager label values.
+	styleSevCritical = lipgloss.NewStyle().Foreground(colorSevCritical).Bold(true)
+	styleSevError    = lipgloss.NewStyle().Foreground(colorSevError).Bold(true)
+	styleSevWarning  = lipgloss.NewStyle().Foreground(colorSevWarning)
+	styleSevInfo     = lipgloss.NewStyle().Foreground(colorSevInfo)
 )
+
+// severityStyle picks the style for a severity label, falling back to muted for
+// values this client does not recognise rather than dropping them.
+func severityStyle(severity string) lipgloss.Style {
+	switch strings.ToLower(severity) {
+	case "critical":
+		return styleSevCritical
+	case "error":
+		return styleSevError
+	case "warning":
+		return styleSevWarning
+	case "info":
+		return styleSevInfo
+	default:
+		return styleMuted
+	}
+}
+
+// incidentStatusStyle picks the style for an incident status, falling back to
+// muted for statuses added after this client was built.
+func incidentStatusStyle(status string) lipgloss.Style {
+	switch status {
+	case api.StatusTriggered:
+		return styleTriggered
+	case api.StatusAcknowledged:
+		return styleAcknowledged
+	case api.StatusResolved:
+		return styleResolved
+	default:
+		return styleMuted
+	}
+}

internal/tui/update_test.go

@@ -0,0 +1,678 @@
+package tui
+
+import (
+	"strings"
+	"testing"
+	"time"
+
+	tea "github.com/charmbracelet/bubbletea"
+	"github.com/yeniklas/terdut-tui/internal/api"
+)
+
+// press sends one key and returns the resulting model and command. A nil command
+// means the model decided to do nothing, which is what most of these tests are
+// really asserting.
+func press(t *testing.T, m Model, key string) (Model, tea.Cmd) {
+	t.Helper()
+	var msg tea.KeyMsg
+	switch key {
+	case "esc":
+		msg = tea.KeyMsg{Type: tea.KeyEsc}
+	case "enter":
+		msg = tea.KeyMsg{Type: tea.KeyEnter}
+	case "tab":
+		msg = tea.KeyMsg{Type: tea.KeyTab}
+	default:
+		msg = tea.KeyMsg{Type: tea.KeyRunes, Runes: []rune(key)}
+	}
+	next, cmd := m.Update(msg)
+	return next.(Model), cmd
+}
+
+// sized returns a connected model with a usable window, which most handlers need.
+func sized() Model {
+	m := NewModel(nil, "http://test", time.Minute)
+	m.width, m.height = 120, 40
+	m.connected = true
+	return m
+}
+
+// onIncident opens the incident detail view directly, skipping the fetch.
+func onIncident(inc api.Incident, timeline []api.IncidentEvent) Model {
+	m := sized()
+	m.mode = modeIncidentDetail
+	m.selectedIncident = inc
+	m.timeline = timeline
+	m.noteCursor = -1
+	return m
+}
+
+func openIncidentFixture() api.Incident {
+	return api.Incident{ID: 1, Title: "DiskFull", Status: api.StatusTriggered,
+		Severity: "critical", TriggeredAt: time.Now()}
+}
+
+func resolvedIncidentFixture() api.Incident {
+	now := time.Now()
+	source := "manual"
+	inc := openIncidentFixture()
+	inc.Status = api.StatusResolved
+	inc.ResolvedAt = &now
+	inc.ResolutionSource = &source
+	return inc
+}
+
+// Resolving is terminal on the server: a later occurrence opens a new incident
+// rather than reopening this one. A stray keypress must not be able to do that.
+func TestResolve_AsksBeforeDoingIt(t *testing.T) {
+	m := onIncident(openIncidentFixture(), nil)
+
+	m, cmd := press(t, m, "R")
+	if m.mode != modeConfirm {
+		t.Fatalf("expected a confirmation prompt, got mode %v", m.mode)
+	}
+	if m.confirmTarget != confirmResolveIncident {
+		t.Errorf("expected the resolve target, got %v", m.confirmTarget)
+	}
+	if cmd != nil {
+		t.Error("nothing should be sent to the server before confirming")
+	}
+	if !containsAll(m.confirmPrompt(), "final", "new incident") {
+		t.Errorf("the prompt should say resolving is final, got %q", m.confirmPrompt())
+	}
+}
+
+func TestResolve_CancelReturnsToDetailWithoutActing(t *testing.T) {
+	m := onIncident(openIncidentFixture(), nil)
+	m, _ = press(t, m, "R")
+
+	m, cmd := press(t, m, "n")
+	if m.mode != modeIncidentDetail {
+		t.Errorf("expected to land back on the incident, got mode %v", m.mode)
+	}
+	if cmd != nil {
+		t.Error("cancelling must not act")
+	}
+}
+
+func TestResolve_ConfirmActs(t *testing.T) {
+	m := onIncident(openIncidentFixture(), nil)
+	m, _ = press(t, m, "R")
+
+	m, cmd := press(t, m, "y")
+	if cmd == nil {
+		t.Error("confirming should issue the resolve")
+	}
+	if m.mode != modeIncidentDetail {
+		t.Errorf("expected to return to the incident, got mode %v", m.mode)
+	}
+}
+
+// The server answers 409 on all of these; saying so up front beats a round trip.
+func TestResolvedIncident_RejectsWorkflowActions(t *testing.T) {
+	for _, key := range []string{"a", "A", "R", "s", "z", "Z"} {
+		t.Run(key, func(t *testing.T) {
+			m := onIncident(resolvedIncidentFixture(), nil)
+			m, cmd := press(t, m, key)
+			if cmd == nil {
+				t.Error("expected a status message command")
+			}
+			if m.statusMsg == "" {
+				t.Error("expected an explanation in the status line")
+			}
+			if m.mode != modeIncidentDetail {
+				t.Errorf("expected to stay on the incident, got mode %v", m.mode)
+			}
+		})
+	}
+}
+
+func TestOpenIncident_AcknowledgeTwiceIsRejected(t *testing.T) {
+	inc := openIncidentFixture()
+	id := int64(2)
+	at := time.Now()
+	inc.Status = api.StatusAcknowledged
+	inc.AcknowledgedByID = &id
+	inc.AcknowledgedBy = "alice"
+	inc.AcknowledgedAt = &at
+
+	m, _ := press(t, onIncident(inc, nil), "a")
+	if !containsAll(m.statusMsg, "already acknowledged", "alice") {
+		t.Errorf("expected to be told who holds it, got %q", m.statusMsg)
+	}
+}
+
+func TestOpenIncident_UnacknowledgeRequiresAnAcknowledgement(t *testing.T) {
+	m, _ := press(t, onIncident(openIncidentFixture(), nil), "A")
+	if m.statusMsg != "not acknowledged" {
+		t.Errorf("expected 'not acknowledged', got %q", m.statusMsg)
+	}
+}
+
+func TestOpenIncident_UnsnoozeRequiresASnooze(t *testing.T) {
+	m, _ := press(t, onIncident(openIncidentFixture(), nil), "Z")
+	if m.statusMsg != "not snoozed" {
+		t.Errorf("expected 'not snoozed', got %q", m.statusMsg)
+	}
+}
+
+// Archiving unresolved work only hides it, so the client refuses rather than
+// letting the queue be cleared by pressing x.
+func TestArchive_RefusesOpenIncident(t *testing.T) {
+	t.Run("from the detail view", func(t *testing.T) {
+		m, cmd := press(t, onIncident(openIncidentFixture(), nil), "x")
+		if cmd == nil || m.statusMsg == "" {
+			t.Error("expected a refusal message")
+		}
+		if m.mode != modeIncidentDetail {
+			t.Errorf("expected to stay put, got mode %v", m.mode)
+		}
+	})
+
+	t.Run("from the queue", func(t *testing.T) {
+		m := sized()
+		m.incidents = []api.Incident{openIncidentFixture()}
+		m.rebuildIncidentTable()
+
+		m, _ = press(t, m, "x")
+		if m.statusMsg == "" {
+			t.Error("expected a refusal message")
+		}
+	})
+}
+
+func TestArchive_AllowedOnResolvedIncident(t *testing.T) {
+	m := sized()
+	m.incidents = []api.Incident{resolvedIncidentFixture()}
+	m.rebuildIncidentTable()
+
+	m, cmd := press(t, m, "x")
+	if cmd == nil {
+		t.Error("archiving a resolved incident should act")
+	}
+	if m.statusMsg != "" {
+		t.Errorf("expected no refusal, got %q", m.statusMsg)
+	}
+}
+
+func TestSnooze_PromptThenSubmit(t *testing.T) {
+	m := onIncident(openIncidentFixture(), nil)
+
+	m, _ = press(t, m, "z")
+	if m.mode != modeSnooze {
+		t.Fatalf("expected the snooze prompt, got mode %v", m.mode)
+	}
+
+	// Typing goes to the input, not the key handler.
+	for _, r := range "2h" {
+		m, _ = press(t, m, string(r))
+	}
+	if m.snoozeInput.Value() != "2h" {
+		t.Fatalf("expected the typed duration, got %q", m.snoozeInput.Value())
+	}
+
+	m, cmd := press(t, m, "enter")
+	if cmd == nil {
+		t.Error("expected the snooze to be sent")
+	}
+	if m.mode != modeIncidentDetail {
+		t.Errorf("expected to return to the incident, got mode %v", m.mode)
+	}
+}
+
+func TestSnooze_EmptyInputDoesNothing(t *testing.T) {
+	m := onIncident(openIncidentFixture(), nil)
+	m, _ = press(t, m, "z")
+
+	m, cmd := press(t, m, "enter")
+	if cmd != nil {
+		t.Error("an empty duration should not be sent")
+	}
+	if m.mode != modeSnooze {
+		t.Errorf("expected to stay on the prompt, got mode %v", m.mode)
+	}
+}
+
+func TestNote_EscapeAbandonsWithoutPosting(t *testing.T) {
+	m := onIncident(openIncidentFixture(), nil)
+	m, _ = press(t, m, "c")
+	if m.mode != modeNote {
+		t.Fatalf("expected the note prompt, got mode %v", m.mode)
+	}
+
+	m, cmd := press(t, m, "esc")
+	if cmd != nil {
+		t.Error("escaping must not post the note")
+	}
+	if m.mode != modeIncidentDetail {
+		t.Errorf("expected to return to the incident, got mode %v", m.mode)
+	}
+}
+
+func TestNoteCursor_WrapsOverNotesOnly(t *testing.T) {
+	timeline := []api.IncidentEvent{
+		{ID: 1, Type: api.EventTriggered},
+		{ID: 2, Type: api.EventNote, Detail: "first"},
+		{ID: 3, Type: api.EventAcknowledged},
+		{ID: 4, Type: api.EventNote, Detail: "second"},
+	}
+	m := onIncident(openIncidentFixture(), timeline)
+
+	m, _ = press(t, m, "]")
+	if m.noteCursor != 0 {
+		t.Fatalf("expected the first note, got %d", m.noteCursor)
+	}
+	m, _ = press(t, m, "]")
+	if m.noteCursor != 1 {
+		t.Fatalf("expected the second note, got %d", m.noteCursor)
+	}
+	m, _ = press(t, m, "]")
+	if m.noteCursor != 0 {
+		t.Errorf("expected to wrap to the first note, got %d", m.noteCursor)
+	}
+	m, _ = press(t, m, "[")
+	if m.noteCursor != 1 {
+		t.Errorf("expected to wrap backwards to the last note, got %d", m.noteCursor)
+	}
+}
+
+func TestDeleteNote_RequiresASelection(t *testing.T) {
+	m := onIncident(openIncidentFixture(), []api.IncidentEvent{{Type: api.EventTriggered}})
+	m, _ = press(t, m, "d")
+	if m.mode == modeConfirm {
+		t.Error("nothing is selected, so there is nothing to confirm")
+	}
+	if !containsAll(m.statusMsg, "select a note") {
+		t.Errorf("expected guidance, got %q", m.statusMsg)
+	}
+}
+
+func TestDeleteNote_ConfirmsThenActs(t *testing.T) {
+	timeline := []api.IncidentEvent{{ID: 9, Type: api.EventNote, Detail: "hi"}}
+	m := onIncident(openIncidentFixture(), timeline)
+
+	m, _ = press(t, m, "]")
+	m, _ = press(t, m, "d")
+	if m.mode != modeConfirm || m.confirmTarget != confirmDeleteNote {
+		t.Fatalf("expected a delete confirmation, got mode %v target %v", m.mode, m.confirmTarget)
+	}
+	if m.pendingDeleteID != 9 {
+		t.Errorf("expected the selected note's id, got %d", m.pendingDeleteID)
+	}
+
+	m, cmd := press(t, m, "y")
+	if cmd == nil {
+		t.Error("confirming should issue the delete")
+	}
+	if m.mode != modeIncidentDetail {
+		t.Errorf("expected to return to the incident, got mode %v", m.mode)
+	}
+}
+
+// ── Schedule reassignment ─────────────────────────────────────────────────
+
+// pickingOnCall opens the user picker for the schedule day at dayIndex, which
+// is where a reassignment actually starts.
+func pickingOnCall(entries []api.ScheduleEntry, dayIndex int, week bool) Model {
+	m := scheduledWeek(entries)
+	m.users = []api.User{
+		{ID: 1, Username: "niklas", Email: "n@example.com"},
+		{ID: 2, Username: "alex", Email: "a@example.com"},
+	}
+	m.rebuildUserPickerTable()
+	m.scheduleTable.SetCursor(dayIndex)
+	m.pickerAssignWeek = week
+	m.pickerTarget = pickerSchedule
+	m.mode = modeUserPicker
+	m.userPickerTable.SetCursor(1) // alex
+	return m
+}
+
+// The bug: a day somebody already holds could not be handed to anybody else.
+// The server refuses it, so the TUI has to ask first and then say so.
+func TestSchedule_ReassigningATakenDayAsksFirst(t *testing.T) {
+	m := pickingOnCall([]api.ScheduleEntry{
+		{ID: 1, Date: "2026-07-27", UserID: 1, Username: "niklas"},
+	}, 0, false)
+
+	m, cmd := press(t, m, "enter")
+
+	if m.mode != modeConfirm || m.confirmTarget != confirmReassignSchedule {
+		t.Fatalf("expected a reassignment confirmation, got mode %v target %v",
+			m.mode, m.confirmTarget)
+	}
+	if cmd != nil {
+		t.Error("expected nothing sent to the server before confirming")
+	}
+	mustContain(t, m.confirmPrompt(), "This day is assigned to niklas", "Reassign to alex?")
+}
+
+func TestSchedule_ReassignConfirmedSends(t *testing.T) {
+	m := pickingOnCall([]api.ScheduleEntry{
+		{ID: 1, Date: "2026-07-27", UserID: 1, Username: "niklas"},
+	}, 0, false)
+	m, _ = press(t, m, "enter")
+
+	m, cmd := press(t, m, "y")
+	if cmd == nil {
+		t.Fatal("expected the confirmed reassignment to be sent")
+	}
+	if m.mode != modeDashboard {
+		t.Errorf("expected a return to the dashboard, got mode %v", m.mode)
+	}
+	if m.pendingAssign != nil {
+		t.Error("expected the pending assignment cleared")
+	}
+}
+
+// Declining must leave the rota alone — that is the whole point of the guard.
+func TestSchedule_ReassignDeclinedSendsNothing(t *testing.T) {
+	m := pickingOnCall([]api.ScheduleEntry{
+		{ID: 1, Date: "2026-07-27", UserID: 1, Username: "niklas"},
+	}, 0, false)
+	m, _ = press(t, m, "enter")
+
+	m, cmd := press(t, m, "n")
+	if cmd != nil {
+		t.Error("expected nothing sent when the reassignment is declined")
+	}
+	if m.pendingAssign != nil {
+		t.Error("expected the pending assignment discarded")
+	}
+}
+
+// A free day is the path that always worked, and must not grow a prompt.
+func TestSchedule_AssigningAFreeDayDoesNotAsk(t *testing.T) {
+	m := pickingOnCall(nil, 0, false)
+
+	m, cmd := press(t, m, "enter")
+	if m.mode != modeDashboard {
+		t.Errorf("expected no prompt for a free day, got mode %v", m.mode)
+	}
+	if cmd == nil {
+		t.Error("expected the assignment to be sent straight away")
+	}
+}
+
+// The week case is the one that was worst: a single taken day rejected all
+// seven. One prompt now covers the lot, and it says how much is being taken.
+func TestSchedule_ReassigningAPartlyTakenWeekAsksOnce(t *testing.T) {
+	m := pickingOnCall([]api.ScheduleEntry{
+		{ID: 1, Date: "2026-07-28", UserID: 1, Username: "niklas"},
+		{ID: 2, Date: "2026-07-30", UserID: 3, Username: "sam"},
+	}, 0, true)
+
+	m, _ = press(t, m, "enter")
+	if m.confirmTarget != confirmReassignSchedule {
+		t.Fatalf("expected one confirmation for the week, got target %v", m.confirmTarget)
+	}
+	if got := len(m.pendingAssign.dates); got != 7 {
+		t.Errorf("expected all 7 days in the assignment, got %d", got)
+	}
+	mustContain(t, m.confirmPrompt(), "2 of 7 days are assigned to niklas and sam")
+}
+
+// ── Ntfy topic ────────────────────────────────────────────────────────────
+
+// onUsers puts the model in the Users section with a loaded table.
+func onUsers(users []api.User) Model {
+	m := sized()
+	m.activeSection = sectionUsers
+	m.users = users
+	m.rebuildUserManageTable()
+	return m
+}
+
+func userFixtures() []api.User {
+	topic := "terdut-niklas"
+	return []api.User{
+		{ID: 1, Username: "niklas", Email: "niklas@example.com", NtfyTopic: &topic},
+		{ID: 2, Username: "alex", Email: "alex@example.com"},
+	}
+}
+
+func TestNotifyTopic_EditPrefillsTheCurrentTopic(t *testing.T) {
+	m, _ := press(t, onUsers(userFixtures()), "t")
+
+	if m.mode != modeUserNotifyEdit {
+		t.Fatalf("expected the topic editor, got mode %v", m.mode)
+	}
+	if m.selectedUser.ID != 1 {
+		t.Errorf("expected the user under the cursor, got %d", m.selectedUser.ID)
+	}
+	// Prefilled, so editing a topic does not mean retyping it from scratch.
+	if got := m.ntfyTopicInput.Value(); got != "terdut-niklas" {
+		t.Errorf("expected the current topic prefilled, got %q", got)
+	}
+}
+
+// A user with no topic opens an empty field rather than the previous user's.
+func TestNotifyTopic_EditStartsEmptyWhenUnset(t *testing.T) {
+	m := onUsers(userFixtures())
+	m, _ = press(t, m, "t")
+	m, _ = press(t, m, "esc")
+	m.userManageTable.SetCursor(1)
+
+	m, _ = press(t, m, "t")
+	if got := m.ntfyTopicInput.Value(); got != "" {
+		t.Errorf("expected an empty field for a user with no topic, got %q", got)
+	}
+}
+
+func TestNotifyTopic_EscapeAbandonsWithoutSaving(t *testing.T) {
+	m, _ := press(t, onUsers(userFixtures()), "t")
+	m, cmd := press(t, m, "esc")
+
+	if cmd != nil {
+		t.Error("expected escape to save nothing")
+	}
+	if m.mode != modeDashboard {
+		t.Errorf("expected a return to the dashboard, got mode %v", m.mode)
+	}
+}
+
+// Clearing a topic is a real action, not a no-op: it is how a user is taken off
+// their own topic and back onto the shared fallback. Contrast the snooze prompt,
+// where an empty value means "I changed my mind".
+func TestNotifyTopic_EmptyInputStillSubmits(t *testing.T) {
+	m, _ := press(t, onUsers(userFixtures()), "t")
+	m.ntfyTopicInput.SetValue("")
+
+	m, cmd := press(t, m, "enter")
+	if cmd == nil {
+		t.Fatal("expected clearing the topic to call the server")
+	}
+	if m.mode != modeDashboard {
+		t.Errorf("expected a return to the dashboard, got mode %v", m.mode)
+	}
+}
+
+func TestNotifyTopic_IsUsersSectionOnly(t *testing.T) {
+	m := sized()
+	m.activeSection = sectionIncidents
+	if next, cmd := press(t, m, "t"); cmd != nil || next.mode != modeDashboard {
+		t.Error("expected t to do nothing outside the Users section")
+	}
+}
+
+func TestTab_CyclesEverySection(t *testing.T) {
+	m := sized()
+	if m.activeSection != sectionIncidents {
+		t.Fatal("incidents is the section the client opens on")
+	}
+
+	want := []section{sectionAlerts, sectionStats, sectionArchived, sectionSchedule,
+		sectionUsers, sectionIncidents}
+	for i, expected := range want {
+		m, _ = press(t, m, "tab")
+		if m.activeSection != expected {
+			t.Fatalf("after %d tabs expected section %v, got %v", i+1, expected, m.activeSection)
+		}
+	}
+}
+
+func TestFilter_CyclesPerSection(t *testing.T) {
+	m := sized()
+	m, _ = press(t, m, "f")
+	if m.incidentFilter != api.StatusTriggered {
+		t.Errorf("expected the incident filter to advance, got %q", m.incidentFilter)
+	}
+
+	m.activeSection = sectionAlerts
+	m, _ = press(t, m, "f")
+	if m.alertFilter != "resolved" {
+		t.Errorf("expected the alert filter to advance, got %q", m.alertFilter)
+	}
+	if m.incidentFilter != api.StatusTriggered {
+		t.Error("the two filters are independent")
+	}
+}
+
+// Stats is a section like any other: no key of its own, no mode of its own, and
+// it loads once on first visit rather than on every tab-in — the three empty
+// slices a quiet server returns are a real answer, not a missing one.
+func TestStats_IsAnOrdinarySection(t *testing.T) {
+	m := sized()
+	m.activeSection = sectionAlerts
+
+	m, cmd := press(t, m, "tab")
+	if m.activeSection != sectionStats {
+		t.Fatalf("expected the stats section, got %v", m.activeSection)
+	}
+	if m.mode != modeDashboard {
+		t.Errorf("stats is a section, not a mode: got mode %v", m.mode)
+	}
+	if cmd == nil {
+		t.Error("the first visit should fetch")
+	}
+
+	m.statsLoaded = true
+	m.statsLoading = false
+	if cmd := m.loadSectionIfEmpty(); cmd != nil {
+		t.Error("a second visit should reuse what was already fetched")
+	}
+}
+
+// S used to open the stats overlay from anywhere. It is gone, and must not
+// disturb the view it is pressed in.
+func TestStats_KeyIsGone(t *testing.T) {
+	m, _ := press(t, sized(), "S")
+	if m.activeSection != sectionIncidents || m.mode != modeDashboard {
+		t.Errorf("S should do nothing on the queue, got section %v mode %v",
+			m.activeSection, m.mode)
+	}
+
+	m, _ = press(t, onIncident(openIncidentFixture(), nil), "S")
+	if m.mode != modeIncidentDetail {
+		t.Errorf("S should leave the incident open, got mode %v", m.mode)
+	}
+}
+
+// The overlay never auto-refreshed, because the tick skipped every non-dashboard
+// mode. As a section it rides the tick like the rest.
+func TestStats_RefreshesOnTick(t *testing.T) {
+	m := sized()
+	m.activeSection = sectionStats
+	if m.refreshActiveSection() == nil {
+		t.Error("the stats section should refresh on the tick")
+	}
+}
+
+// Alerts carry no workflow state, so the detail view offers nothing but a way
+// through to the incident.
+func TestAlertDetail_IsReadOnly(t *testing.T) {
+	m := sized()
+	m.mode = modeAlertDetail
+	m.selectedAlert = api.Alert{ID: 3, Name: "DiskFull", Status: "firing"}
+
+	for _, key := range []string{"a", "A", "R", "c", "x", "z"} {
+		next, cmd := press(t, m, key)
+		if cmd != nil {
+			t.Errorf("key %q should do nothing on an alert", key)
+		}
+		if next.mode != modeAlertDetail {
+			t.Errorf("key %q changed mode to %v", key, next.mode)
+		}
+	}
+}
+
+func TestAlertDetail_JumpToIncident(t *testing.T) {
+	m := sized()
+	m.mode = modeAlertDetail
+
+	t.Run("without an incident", func(t *testing.T) {
+		m.selectedAlert = api.Alert{ID: 3, Name: "Orphan"}
+		next, _ := press(t, m, "i")
+		if next.mode != modeAlertDetail || next.statusMsg == "" {
+			t.Errorf("expected a refusal, got mode %v msg %q", next.mode, next.statusMsg)
+		}
+	})
+
+	t.Run("with an incident", func(t *testing.T) {
+		id := int64(7)
+		m.selectedAlert = api.Alert{ID: 3, Name: "DiskFull", IncidentID: &id}
+		next, cmd := press(t, m, "i")
+		if next.mode != modeIncidentDetail {
+			t.Fatalf("expected the incident view, got mode %v", next.mode)
+		}
+		if next.selectedIncident.ID != 7 {
+			t.Errorf("expected incident 7, got %d", next.selectedIncident.ID)
+		}
+		if cmd == nil {
+			t.Error("expected the incident to be fetched")
+		}
+	})
+}
+
+// A refresh underneath a prompt would move the ground under the user.
+func TestRefreshTick_SkipsModalStates(t *testing.T) {
+	modal := []mode{modeNote, modeSnooze, modeConfirm, modeUserPicker, modeUserCreate}
+	for _, md := range modal {
+		m := sized()
+		m.mode = md
+		if cmd := m.refreshActiveSection(); cmd != nil {
+			t.Errorf("mode %v should not auto-refresh", md)
+		}
+	}
+
+	m := sized()
+	if cmd := m.refreshActiveSection(); cmd == nil {
+		t.Error("the dashboard should auto-refresh")
+	}
+}
+
+func TestIncidentsFetched_ClearsLoading(t *testing.T) {
+	m := sized()
+	m.loading = true
+	next, _ := m.Update(incidentsFetchedMsg{incidents: []api.Incident{openIncidentFixture()}})
+	got := next.(Model)
+	if got.loading {
+		t.Error("expected loading to clear")
+	}
+	if len(got.incidents) != 1 {
+		t.Errorf("expected the incidents stored, got %d", len(got.incidents))
+	}
+}
+
+// A note deleted elsewhere must not leave the cursor pointing past the end.
+func TestIncidentDetailFetched_ClampsNoteCursor(t *testing.T) {
+	m := onIncident(openIncidentFixture(), nil)
+	m.noteCursor = 3
+
+	next, _ := m.Update(incidentDetailFetchedMsg{
+		incident: openIncidentFixture(),
+		timeline: []api.IncidentEvent{{Type: api.EventTriggered}},
+	})
+	if got := next.(Model).noteCursor; got != -1 {
+		t.Errorf("expected the cursor reset, got %d", got)
+	}
+}
+
+func containsAll(s string, subs ...string) bool {
+	for _, sub := range subs {
+		if !strings.Contains(s, sub) {
+			return false
+		}
+	}
+	return true
+}

internal/tui/view.go

@@ -10,7 +10,8 @@ import (
 	"github.com/yeniklas/terdut-tui/internal/api"
 )
 
-var sectionNames = []string{"Alerts", "Schedule", "Users"}
+// Order must match the section constants — renderTabs indexes this by ordinal.
+var sectionNames = []string{"Incidents", "Alerts", "Stats", "Archived", "Schedule", "Users"}
 
 func (m Model) View() string {
 	if m.width == 0 {
@@ -27,11 +28,7 @@ func (m Model) View() string {
 func (m Model) renderHeader() string {
 	title := styleHeader.Render("terdut-tui")
 	right := styleMuted.Render(m.serverURL)
-	gap := m.width - lipgloss.Width(title) - lipgloss.Width(right)
-	if gap < 0 {
-		gap = 0
-	}
-	return title + strings.Repeat(" ", gap) + right
+	return spread(title, right, m.width)
 }
 
 func (m Model) renderTabs() string {
@@ -57,25 +54,27 @@ func (m Model) renderBody() string {
 	}
 
 	switch m.mode {
-	case modeDetail:
+	case modeIncidentDetail, modeAlertDetail:
 		return m.renderDetail()
-	case modeComment:
-		return m.renderCommentCompose()
-	case modeConfirmDelete:
+	case modeNote:
+		return m.renderPrompt(styleHeader.Render("Note: ") + m.noteInput.View())
+	case modeSnooze:
+		return m.renderPrompt(styleHeader.Render("Snooze for: ") + m.snoozeInput.View())
+	case modeConfirm:
 		switch m.confirmTarget {
-		case confirmDeleteComment:
+		case confirmDeleteNote, confirmResolveIncident:
 			return m.renderDetail()
 		case confirmDeleteUser:
 			return m.renderUsers()
 		default:
 			return m.renderSchedule()
 		}
-	case modeStats:
-		return m.renderStats()
-	case modeScheduleUserPicker:
+	case modeUserPicker:
 		return m.renderUserPicker()
 	case modeUserCreate:
 		return m.renderUserCreate()
+	case modeUserNotifyEdit:
+		return m.renderUserNotifyEdit()
 	case modeAPIKeyMenu:
 		return m.renderAPIKeyMenu()
 	case modeAPIKeyCreate:
@@ -90,103 +89,130 @@ func (m Model) renderBody() string {
 }
 
 func (m Model) renderFooter() string {
-	switch m.mode {
-	case modeDetail:
-		actions := styleFooter.Render("  a·ack  A·unack  c·comment  [/]·select  d·del  s·assign  S·stats  esc·back")
+	withStatus := func(actions string) string {
+		rendered := styleFooter.Render(actions)
 		if m.statusMsg != "" {
-			return styleStatus.Render("  "+m.statusMsg) + "\n" + actions
+			return styleStatus.Render("  "+m.statusMsg) + "\n" + rendered
 		}
-		return "\n" + actions
+		return "\n" + rendered
+	}
 
-	case modeComment:
+	switch m.mode {
+	case modeIncidentDetail:
+		if !m.selectedIncident.IsOpen() {
+			return withStatus("  x·archive  c·note  [/]·select  d·del  esc·back")
+		}
+		return withStatus("  a·ack  A·unack  R·resolve  s·assign  z·snooze  Z·unsnooze  c·note  [/]·select  d·del  esc·back")
+
+	case modeAlertDetail:
+		return withStatus("  i·open incident  esc·back")
+
+	case modeNote:
 		return "\n" + styleFooter.Render("  enter·submit  esc·cancel")
 
-	case modeConfirmDelete:
-		var deleteDesc string
-		switch m.confirmTarget {
-		case confirmDeleteComment:
-			if m.commentCursor >= 0 && m.commentCursor < len(m.comments) {
-				deleteDesc = fmt.Sprintf("comment by %s", m.comments[m.commentCursor].Username)
-			} else {
-				deleteDesc = "comment"
-			}
-		case confirmDeleteScheduleEntry:
-			if m.pendingDeleteEntry != nil {
-				deleteDesc = fmt.Sprintf("on-call for %s (%s)", m.pendingDeleteEntry.Date, m.pendingDeleteEntry.Username)
-			} else {
-				deleteDesc = "schedule entry"
-			}
-		case confirmDeleteUser:
-			deleteDesc = fmt.Sprintf("user %s (cascades all API keys)", m.selectedUser.Username)
-		}
-		return "\n" + styleError.Render(fmt.Sprintf("  Delete %s? [y/N]", deleteDesc))
+	case modeSnooze:
+		return "\n" + styleFooter.Render("  enter·snooze  esc·cancel   (e.g. 30m, 2h, 24h)")
 
-	case modeStats:
-		if m.statusMsg != "" {
-			return styleStatus.Render("  "+m.statusMsg) + "\n" + styleFooter.Render("  esc·back")
-		}
-		return "\n" + styleFooter.Render("  esc·back")
+	case modeConfirm:
+		return "\n" + styleError.Render("  "+m.confirmPrompt())
 
-	case modeScheduleUserPicker:
-		mode := "day"
+	case modeUserPicker:
+		if m.pickerTarget == pickerIncidentAssignee {
+			return withStatus("  j/k·navigate  enter·assign incident  esc·cancel")
+		}
+		scope := "day"
 		if m.pickerAssignWeek {
-			mode = "week"
+			scope = "week"
 		}
-		return "\n" + styleFooter.Render(fmt.Sprintf("  j/k·navigate  enter·assign %s  esc·cancel", mode))
+		return withStatus(fmt.Sprintf("  j/k·navigate  enter·assign %s  esc·cancel", scope))
 
 	case modeUserCreate:
-		if m.statusMsg != "" {
-			return styleStatus.Render("  "+m.statusMsg) + "\n" + styleFooter.Render("  tab·next field  enter·create  esc·cancel")
-		}
-		return "\n" + styleFooter.Render("  tab·next field  enter·create  esc·cancel")
+		return withStatus("  tab·next field  enter·create  esc·cancel")
+
+	case modeUserNotifyEdit:
+		return withStatus("  enter·save  esc·cancel   (empty clears the topic)")
 
 	case modeAPIKeyMenu:
-		return "\n" + styleFooter.Render("  n·new key  r·revoke by ID  esc·back")
+		return withStatus("  n·new key  r·revoke by ID  esc·back")
 
 	case modeAPIKeyCreate:
-		if m.statusMsg != "" {
-			return styleStatus.Render("  "+m.statusMsg) + "\n" + styleFooter.Render("  enter·create  esc·back")
-		}
-		return "\n" + styleFooter.Render("  enter·create  esc·back")
+		return withStatus("  enter·create  esc·back")
 
 	case modeAPIKeyReveal:
-		footer := "  c·copy to clipboard  esc·done"
-		if m.statusMsg != "" {
-			return styleStatus.Render("  "+m.statusMsg) + "\n" + styleFooter.Render(footer)
-		}
-		return "\n" + styleFooter.Render(footer)
+		return withStatus("  c·copy to clipboard  esc·done")
 
 	case modeAPIKeyRevokeByID:
-		if m.statusMsg != "" {
-			return styleStatus.Render("  "+m.statusMsg) + "\n" + styleFooter.Render("  enter·revoke  esc·back")
-		}
-		return "\n" + styleFooter.Render("  enter·revoke  esc·back")
+		return withStatus("  enter·revoke  esc·back")
 
 	default:
-		if m.activeSection == sectionSchedule {
-			actions := styleFooter.Render("  +·assign day  W·assign week  d·del  ←/→·shift week  tab·section  r·refresh  q·quit")
-			if m.statusMsg != "" {
-				return styleStatus.Render("  "+m.statusMsg) + "\n" + actions
-			}
-			return "\n" + actions
+		switch m.activeSection {
+		case sectionIncidents:
+			return withStatus("  enter·detail  x·archive  f·filter  r·refresh  tab·section  q·quit")
+		case sectionAlerts:
+			return withStatus("  enter·detail  f·filter  r·refresh  tab·section  q·quit")
+		case sectionStats:
+			return withStatus("  ↑/↓·scroll  r·refresh  tab·section  q·quit")
+		case sectionArchived:
+			return withStatus("  enter·detail  x·unarchive  r·refresh  tab·section  q·quit")
+		case sectionSchedule:
+			return withStatus("  +·assign day  W·assign week  d·del  ←/→·shift week  tab·section  r·refresh  q·quit")
+		case sectionUsers:
+			return withStatus("  n·new user  t·topic  d·delete  k·API keys  r·refresh  tab·section  q·quit")
 		}
-		if m.activeSection == sectionUsers {
-			actions := styleFooter.Render("  n·new user  d·delete  k·API keys  r·refresh  tab·section  q·quit")
-			if m.statusMsg != "" {
-				return styleStatus.Render("  "+m.statusMsg) + "\n" + actions
-			}
-			return "\n" + actions
+		return "\n" + styleFooter.Render(m.help.ShortHelpView(m.keys.ShortHelp()))
+	}
+}
+
+func (m Model) confirmPrompt() string {
+	switch m.confirmTarget {
+	case confirmDeleteNote:
+		return "Delete this note? [y/N]"
+	case confirmResolveIncident:
+		// Manual resolution is terminal on the server, so say so before asking.
+		return "Resolve incident? This is final — a new occurrence opens a new incident. [y/N]"
+	case confirmDeleteScheduleEntry:
+		if m.pendingDeleteEntry != nil {
+			return fmt.Sprintf("Delete on-call for %s (%s)? [y/N]",
+				m.pendingDeleteEntry.Date, m.pendingDeleteEntry.Username)
 		}
-		helpView := styleFooter.Render(m.help.ShortHelpView(m.keys.ShortHelp()))
-		if m.statusMsg != "" {
-			status := styleStatus.Render(m.statusMsg)
-			gap := m.width - lipgloss.Width(status) - lipgloss.Width(helpView)
-			if gap < 0 {
-				gap = 0
-			}
-			return "\n" + status + strings.Repeat(" ", gap) + helpView
+		return "Delete schedule entry? [y/N]"
+	case confirmDeleteUser:
+		return fmt.Sprintf("Delete user %s (cascades all API keys)? [y/N]", m.selectedUser.Username)
+	case confirmReassignSchedule:
+		if p := m.pendingAssign; p != nil {
+			return fmt.Sprintf("%s assigned to %s. Reassign to %s? [y/N]",
+				dayCount(len(p.taken), len(p.dates)), joinNames(p.holders), p.username)
 		}
-		return "\n" + helpView
+		return "Reassign these days? [y/N]"
+	}
+	return "Are you sure? [y/N]"
+}
+
+// dayCount phrases how much of an assignment is being taken from somebody. A
+// single day says so plainly; a partial week says which part, because "3 of 7"
+// is the difference between taking a shift and taking somebody's whole week.
+func dayCount(taken, total int) string {
+	switch {
+	case total == 1:
+		return "This day is"
+	case taken == total:
+		return fmt.Sprintf("All %d days are", total)
+	default:
+		return fmt.Sprintf("%d of %d days are", taken, total)
+	}
+}
+
+// joinNames renders a list of people as prose.
+func joinNames(names []string) string {
+	switch len(names) {
+	case 0:
+		return "somebody else"
+	case 1:
+		return names[0]
+	case 2:
+		return names[0] + " and " + names[1]
+	default:
+		return strings.Join(names[:len(names)-1], ", ") + " and " + names[len(names)-1]
 	}
 }
 
@@ -194,8 +220,14 @@ func (m Model) renderFooter() string {
 
 func (m Model) renderDashboard() string {
 	switch m.activeSection {
+	case sectionIncidents:
+		return m.renderIncidents()
 	case sectionAlerts:
 		return m.renderAlerts()
+	case sectionStats:
+		return m.renderStats()
+	case sectionArchived:
+		return m.renderArchived()
 	case sectionSchedule:
 		return m.renderSchedule()
 	case sectionUsers:
@@ -204,6 +236,90 @@ func (m Model) renderDashboard() string {
 	return ""
 }
 
+func (m Model) renderIncidents() string {
+	bar := m.renderIncidentStatsBar()
+	var content string
+	switch {
+	case m.loading && len(m.incidents) == 0:
+		content = styleMuted.Render("  Loading incidents…")
+	case len(m.incidents) == 0:
+		content = styleMuted.Render(
+			fmt.Sprintf("  No %s incidents.", filterLabel(m.incidentFilter)))
+	default:
+		content = m.incidentTable.View()
+	}
+	return lipgloss.JoinVertical(lipgloss.Left, bar, content)
+}
+
+func (m Model) renderAlerts() string {
+	bar := m.renderAlertStatsBar()
+	var content string
+	switch {
+	case m.loading && len(m.alerts) == 0:
+		content = styleMuted.Render("  Loading alerts…")
+	case len(m.alerts) == 0:
+		content = styleMuted.Render(fmt.Sprintf("  No %s alerts.", filterLabel(m.alertFilter)))
+	default:
+		content = m.alertTable.View()
+	}
+	return lipgloss.JoinVertical(lipgloss.Left, bar, content)
+}
+
+func (m Model) renderArchived() string {
+	if m.archivedLoading {
+		return "\n" + styleMuted.Render("  Loading archived incidents…")
+	}
+	if len(m.archivedIncidents) == 0 {
+		return "\n" + styleMuted.Render("  No archived incidents.")
+	}
+	return "\n" + m.archivedTable.View()
+}
+
+func (m Model) renderIncidentStatsBar() string {
+	var triggered, acked, resolved int
+	mtta, mttr := "—", "—"
+	if m.incidentStats != nil {
+		triggered = m.incidentStats.Triggered
+		acked = m.incidentStats.Acknowledged
+		resolved = m.incidentStats.Resolved
+		mtta = humanSeconds(m.incidentStats.MTTASeconds)
+		mttr = humanSeconds(m.incidentStats.MTTRSeconds)
+	}
+	left := fmt.Sprintf("  %s  %s  %s   %s",
+		styleTriggered.Render(fmt.Sprintf("Triggered: %d", triggered)),
+		styleAcknowledged.Render(fmt.Sprintf("Acked: %d", acked)),
+		styleResolved.Render(fmt.Sprintf("Resolved: %d", resolved)),
+		styleMuted.Render(fmt.Sprintf("MTTA %s · MTTR %s", mtta, mttr)),
+	)
+	right := styleMuted.Render(fmt.Sprintf("filter: %s  [f]  ", filterLabel(m.incidentFilter)))
+	return spread(left, right, m.width)
+}
+
+func (m Model) renderAlertStatsBar() string {
+	total, firing, resolved := 0, 0, 0
+	if m.alertStats != nil {
+		total = m.alertStats.Total
+		firing = m.alertStats.Firing
+		resolved = m.alertStats.Resolved
+	}
+	left := fmt.Sprintf("  Total: %d  %s  %s",
+		total,
+		styleFiring.Render(fmt.Sprintf("Firing: %d", firing)),
+		styleResolved.Render(fmt.Sprintf("Resolved: %d", resolved)),
+	)
+	right := styleMuted.Render(fmt.Sprintf("filter: %s  [f]  ", filterLabel(m.alertFilter)))
+	return spread(left, right, m.width)
+}
+
+// spread pushes left and right to the edges of a width.
+func spread(left, right string, width int) string {
+	gap := width - lipgloss.Width(left) - lipgloss.Width(right)
+	if gap < 0 {
+		gap = 0
+	}
+	return left + strings.Repeat(" ", gap) + right
+}
+
 // ── Schedule ───────────────────────────────────────────────────────────────
 
 func (m Model) renderSchedule() string {
@@ -211,7 +327,6 @@ func (m Model) renderSchedule() string {
 		return "\n" + styleMuted.Render("  Loading schedule…")
 	}
 
-	// On-call header
 	var onCallLine string
 	if m.currentOnCall != nil {
 		onCallLine = fmt.Sprintf("  On-call today: %s",
@@ -220,17 +335,12 @@ func (m Model) renderSchedule() string {
 		onCallLine = styleMuted.Render("  On-call today: nobody scheduled")
 	}
 
-	// Window label
 	from := m.scheduleWindow
 	to := m.scheduleWindow.AddDate(0, 0, 6)
 	windowLabel := styleMuted.Render(fmt.Sprintf("  %s — %s",
 		from.Format("Jan 02"), to.Format("Jan 02, 2006")))
 
-	gap := m.width - lipgloss.Width(onCallLine) - lipgloss.Width(windowLabel)
-	if gap < 0 {
-		gap = 0
-	}
-	header := "\n" + onCallLine + strings.Repeat(" ", gap) + windowLabel + "\n"
+	header := "\n" + spread(onCallLine, windowLabel, m.width) + "\n"
 	return header + m.scheduleTable.View()
 }
 
@@ -239,6 +349,12 @@ func (m Model) renderUserPicker() string {
 		return "\n" + styleMuted.Render("  Loading users…")
 	}
 
+	if m.pickerTarget == pickerIncidentAssignee {
+		header := fmt.Sprintf("\n  Assign %s to:\n\n",
+			styleBold.Render(m.selectedIncident.Title))
+		return header + m.userPickerTable.View()
+	}
+
 	var scope string
 	cursor := m.scheduleTable.Cursor()
 	if cursor >= 0 && cursor < len(m.scheduleDays) {
@@ -253,182 +369,329 @@ func (m Model) renderUserPicker() string {
 			_, week := d.ISOWeek()
 			scope = fmt.Sprintf("week W%02d (%s–%s)",
 				week, monday.Format("Jan 02"), sunday.Format("Jan 02"))
+		} else if d.Format("2006-01-02") == time.Now().UTC().Format("2006-01-02") {
+			scope = "Today (" + d.Format("Mon") + ")"
 		} else {
-			if d.Format("2006-01-02") == time.Now().UTC().Format("2006-01-02") {
-				scope = "Today (" + d.Format("Mon") + ")"
-			} else {
-				scope = d.Format("Jan 02 (Mon)")
-			}
+			scope = d.Format("Jan 02 (Mon)")
 		}
 	}
 
-	header := fmt.Sprintf("\n  Assign on-call for %s — select a user:\n\n",
-		styleBold.Render(scope))
+	header := fmt.Sprintf("\n  Assign on-call for %s — select a user:\n\n", styleBold.Render(scope))
 	return header + m.userPickerTable.View()
 }
 
-func (m Model) renderAlerts() string {
-	statsBar := m.renderStatsBar()
-	var content string
-	if m.loading && len(m.alerts) == 0 {
-		content = styleMuted.Render("  Loading alerts…")
-	} else if len(m.alerts) == 0 {
-		label := m.filterStatus
-		if label == "" {
-			label = "all"
-		}
-		content = styleMuted.Render(fmt.Sprintf("  No %s alerts.", label))
-	} else {
-		content = m.alertTable.View()
-	}
-	return lipgloss.JoinVertical(lipgloss.Left, statsBar, content)
-}
-
-func (m Model) renderStatsBar() string {
-	total, firing, resolved := 0, 0, 0
-	if m.stats != nil {
-		total = m.stats.Total
-		firing = m.stats.Firing
-		resolved = m.stats.Resolved
-	}
-	filterLabel := m.filterStatus
-	if filterLabel == "" {
-		filterLabel = "all"
-	}
-	left := fmt.Sprintf("  Total: %d  %s  %s",
-		total,
-		styleFiring.Render(fmt.Sprintf("Firing: %d", firing)),
-		styleResolved.Render(fmt.Sprintf("Resolved: %d", resolved)),
-	)
-	right := styleMuted.Render(fmt.Sprintf("filter: %s  [f]  ", filterLabel))
-	gap := m.width - lipgloss.Width(left) - lipgloss.Width(right)
-	if gap < 0 {
-		gap = 0
-	}
-	return left + strings.Repeat(" ", gap) + right
-}
-
 // ── Detail ─────────────────────────────────────────────────────────────────
 
 func (m Model) renderDetail() string {
 	if m.detailLoading {
-		return "\n" + styleMuted.Render("  Loading alert details…")
+		return "\n" + styleMuted.Render("  Loading…")
 	}
 	return m.detailViewport.View()
 }
 
-func (m Model) renderCommentCompose() string {
-	vp := m.detailViewport.View()
+// renderPrompt puts an input line under the detail pane.
+func (m Model) renderPrompt(prompt string) string {
 	sep := styleMuted.Render(strings.Repeat("─", m.width))
-	prompt := styleHeader.Render("Comment: ") + m.commentInput.View()
-	return vp + "\n" + sep + "\n" + prompt
+	return m.detailViewport.View() + "\n" + sep + "\n" + prompt
 }
 
 // ── Stats ──────────────────────────────────────────────────────────────────
 
 func (m Model) renderStats() string {
-	if m.statsLoading {
+	// Only announce loading before the first result: a background refresh must not
+	// blank the page out from under whoever is reading it.
+	if m.statsLoading && !m.statsLoaded {
 		return "\n" + styleMuted.Render("  Loading statistics…")
 	}
 	return m.statsViewport.View()
 }
 
+// line renders s in a style and terminates it.
+//
+// The newline has to stay outside Render: lipgloss pads every line of a styled
+// block out to its widest line, so a trailing newline inside the block produces
+// a second line made entirely of padding, and whatever is written next starts
+// after that padding instead of at the left margin.
+func line(style lipgloss.Style, s string) string {
+	return style.Render(s) + "\n"
+}
+
 // ── Content builders ───────────────────────────────────────────────────────
 
-func buildDetailContent(alert api.Alert, comments []api.Comment, cursor, width int) string {
+func buildIncidentDetailContent(inc api.Incident, timeline []api.IncidentEvent, cursor, width int) string {
 	now := time.Now()
 	var b strings.Builder
 	contentW := width - 4
 
-	// Name + status header
-	name := styleAlertName.Render(alert.Name)
-	var statusStr string
-	if alert.Status == "firing" {
-		statusStr = styleFiring.Render("● FIRING")
+	// Title + status header
+	title := styleAlertName.Render(inc.Title)
+	status := incidentStatusStyle(inc.Status).Render(incidentStatusLabel(inc))
+	if inc.Severity != "" {
+		status += "  " + severityStyle(inc.Severity).Render(strings.ToUpper(inc.Severity))
+	}
+	gap := contentW - lipgloss.Width(title) - lipgloss.Width(status)
+	if gap < 1 {
+		gap = 1
+	}
+	b.WriteString("\n  " + title + strings.Repeat(" ", gap) + status + "\n\n")
+
+	// Timing and ownership
+	b.WriteString(fmt.Sprintf("  Triggered:  %s  (%s)\n",
+		inc.TriggeredAt.UTC().Format("2006-01-02 15:04 UTC"), humanAgo(now, inc.TriggeredAt)))
+
+	if inc.AssignedTo != "" {
+		b.WriteString(fmt.Sprintf("  Assigned:   %s\n", styleBold.Render(inc.AssignedTo)))
 	} else {
-		statusStr = styleResolved.Render("✓ RESOLVED")
-	}
-	nameGap := contentW - lipgloss.Width(name) - lipgloss.Width(statusStr)
-	if nameGap < 1 {
-		nameGap = 1
-	}
-	b.WriteString("\n  " + name + strings.Repeat(" ", nameGap) + statusStr + "\n\n")
-
-	// Timeline
-	b.WriteString(fmt.Sprintf("  Started:  %s  (%s)\n",
-		alert.StartsAt.UTC().Format("2006-01-02 15:04 UTC"), humanAgo(now, alert.StartsAt)))
-	if alert.EndsAt != nil {
-		b.WriteString(fmt.Sprintf("  Ended:    %s\n", alert.EndsAt.UTC().Format("2006-01-02 15:04 UTC")))
-	}
-	if alert.GeneratorURL != "" {
-		url := alert.GeneratorURL
-		if len(url) > contentW-12 {
-			url = url[:contentW-15] + "…"
-		}
-		b.WriteString(fmt.Sprintf("  Source:   %s\n", url))
-	}
-	b.WriteString("\n")
-
-	// Labels
-	if len(alert.Labels) > 0 {
-		b.WriteString(divider("Labels", width))
-		for _, k := range sortedKeys(alert.Labels) {
-			v := alert.Labels[k]
-			if len(v) > contentW-24 {
-				v = v[:contentW-27] + "…"
-			}
-			b.WriteString(fmt.Sprintf("  %-22s %s\n", k, v))
-		}
-		b.WriteString("\n")
+		b.WriteString(line(styleMuted, "  Assigned:   nobody"))
 	}
 
-	// Annotations
-	if len(alert.Annotations) > 0 {
-		b.WriteString(divider("Annotations", width))
-		for _, k := range sortedKeys(alert.Annotations) {
-			v := alert.Annotations[k]
-			if len(v) > contentW-24 {
-				v = v[:contentW-27] + "…"
-			}
-			b.WriteString(fmt.Sprintf("  %-22s %s\n", k, v))
-		}
-		b.WriteString("\n")
-	}
-
-	// Acknowledgement
-	b.WriteString(divider("Acknowledgement", width))
-	if alert.AcknowledgedByID != nil {
+	if inc.AcknowledgedByID != nil {
 		ackAt := ""
-		if alert.AcknowledgedAt != nil {
-			ackAt = "  at " + alert.AcknowledgedAt.UTC().Format("2006-01-02 15:04 UTC")
+		if inc.AcknowledgedAt != nil {
+			ackAt = "  at " + inc.AcknowledgedAt.UTC().Format("2006-01-02 15:04 UTC")
 		}
-		b.WriteString(styleResolved.Render(fmt.Sprintf("  ✓ Acknowledged by %s%s\n", alert.AcknowledgedBy, ackAt)))
+		b.WriteString(line(styleResolved,
+			fmt.Sprintf("  Acked:      %s%s", inc.AcknowledgedBy, ackAt)))
 	} else {
-		b.WriteString(styleMuted.Render("  Not acknowledged\n"))
+		b.WriteString(line(styleMuted, "  Acked:      not acknowledged"))
+	}
+
+	if inc.IsSnoozed() {
+		b.WriteString(line(styleSnoozed, fmt.Sprintf("  Snoozed:    until %s  (%s)",
+			inc.SnoozedUntil.UTC().Format("2006-01-02 15:04 UTC"), humanUntil(now, *inc.SnoozedUntil))))
+	}
+
+	if inc.ResolvedAt != nil {
+		source := ""
+		if inc.ResolutionSource != nil {
+			source = "  · " + *inc.ResolutionSource
+		}
+		b.WriteString(fmt.Sprintf("  Resolved:   %s  (%s)%s\n",
+			inc.ResolvedAt.UTC().Format("2006-01-02 15:04 UTC"), humanAgo(now, *inc.ResolvedAt), source))
+	}
+	if inc.ArchivedAt != nil {
+		b.WriteString(line(styleMuted, "  Archived:   "+
+			inc.ArchivedAt.UTC().Format("2006-01-02 15:04 UTC")))
 	}
 	b.WriteString("\n")
 
-	// Comments
-	b.WriteString(divider(fmt.Sprintf("Comments (%d)", len(comments)), width))
-	if len(comments) == 0 {
-		b.WriteString(styleMuted.Render("  No comments yet.\n"))
+	// Group labels — the correlation Alertmanager applied.
+	if len(inc.GroupLabels) > 0 {
+		b.WriteString(divider("Grouped By", width))
+		for _, k := range sortedKeys(inc.GroupLabels) {
+			b.WriteString(fmt.Sprintf("  %-22s %s\n", k, truncate(inc.GroupLabels[k], contentW-24)))
+		}
+		b.WriteString("\n")
+	}
+
+	// Member alerts
+	b.WriteString(divider(fmt.Sprintf("Alerts (%d)", len(inc.Alerts)), width))
+	if len(inc.Alerts) == 0 {
+		b.WriteString(line(styleMuted, "  No alerts."))
 	} else {
-		for i, c := range comments {
-			prefix := "  "
-			authorLine := fmt.Sprintf("%s%s  •  %s", prefix, styleBold.Render(c.Username), humanAgo(now, c.CreatedAt))
-			if i == cursor {
-				authorLine = styleSelected.Render("> ") + styleBold.Render(c.Username) +
-					styleMuted.Render(fmt.Sprintf("  •  %s", humanAgo(now, c.CreatedAt)))
+		for _, a := range inc.Alerts {
+			marker := styleFiring.Render("●")
+			if a.Status != "firing" {
+				marker = styleResolved.Render("✓")
 			}
-			b.WriteString(authorLine + "\n")
-			b.WriteString("  " + c.Content + "\n\n")
+			instance := a.Labels["instance"]
+			if instance == "" {
+				instance = a.Fingerprint
+			}
+			b.WriteString(fmt.Sprintf("  %s %-28s %-26s %s\n",
+				marker, truncate(a.Name, 28), truncate(instance, 26),
+				styleMuted.Render("last seen "+humanAgo(now, a.ReceivedAt))))
+		}
+	}
+	b.WriteString("\n")
+
+	// Timeline — the only history the server keeps.
+	notes := noteEvents(timeline)
+	b.WriteString(divider(fmt.Sprintf("Timeline (%d events, %d notes)", len(timeline), len(notes)), width))
+	if len(timeline) == 0 {
+		b.WriteString(line(styleMuted, "  Nothing recorded yet."))
+	} else {
+		noteIndex := 0
+		for _, e := range timeline {
+			when := styleMuted.Render(humanAgo(now, e.CreatedAt))
+			if e.Type != api.EventNote {
+				b.WriteString(fmt.Sprintf("  %-52s %s\n", eventLabel(e), when))
+				continue
+			}
+			marker := "  "
+			author := styleBold.Render(e.Username)
+			if noteIndex == cursor {
+				marker = styleSelected.Render("> ")
+				author = styleSelected.Render(e.Username)
+			}
+			b.WriteString(fmt.Sprintf("%s%-50s %s\n", marker, author+" wrote", when))
+			b.WriteString("    " + e.Detail + "\n")
+			noteIndex++
 		}
 	}
 
 	return b.String()
 }
 
-func buildStatsContent(top []api.TopAlert, byHour []api.HourStat, byDay []api.DayStat, width int) string {
+// incidentStatusLabel is the headline badge for an incident.
+func incidentStatusLabel(inc api.Incident) string {
+	switch inc.Status {
+	case api.StatusTriggered:
+		if inc.IsSnoozed() {
+			return "● TRIGGERED (snoozed)"
+		}
+		return "● TRIGGERED"
+	case api.StatusAcknowledged:
+		if inc.IsSnoozed() {
+			return "◐ ACKNOWLEDGED (snoozed)"
+		}
+		return "◐ ACKNOWLEDGED"
+	case api.StatusResolved:
+		return "✓ RESOLVED"
+	default:
+		return strings.ToUpper(inc.Status)
+	}
+}
+
+// eventLabel renders one timeline entry as a sentence. Unrecognised types fall
+// back to their raw name rather than vanishing — the server may add more.
+func eventLabel(e api.IncidentEvent) string {
+	who := e.Username
+	switch e.Type {
+	case api.EventTriggered:
+		return "  Incident opened"
+	case api.EventAlertAdded:
+		if e.AlertID != nil {
+			return fmt.Sprintf("  Alert #%d joined", *e.AlertID)
+		}
+		return "  Alert joined"
+	case api.EventAlertResolved:
+		if e.AlertID != nil {
+			return fmt.Sprintf("  Alert #%d resolved", *e.AlertID)
+		}
+		return "  Alert resolved"
+	case api.EventAcknowledged:
+		return "  Acknowledged by " + who
+	case api.EventUnacknowledged:
+		return "  Acknowledgement cleared by " + who
+	case api.EventAssigned:
+		// On an assigned event the user is the assignee, not the actor.
+		return "  Assigned to " + who
+	case api.EventSnoozed:
+		if e.Detail != "" {
+			return "  Snoozed until " + e.Detail
+		}
+		return "  Snoozed"
+	case api.EventUnsnoozed:
+		return "  Snooze cleared by " + who
+	case api.EventResolved:
+		if who != "" {
+			return "  Resolved by " + who
+		}
+		return "  Resolved (all alerts stopped firing)"
+	case api.EventNotified:
+		// An empty username here is not "the server acted": it means the page
+		// went to the shared fallback topic, so it belongs to nobody.
+		return fmt.Sprintf("  Notified %s%s", notifiedTarget(who), notifyKind(e.Detail))
+	case api.EventNotifyFailed:
+		// The detail is "<kind>: <reason>", and the reason is the point — it is
+		// the only thing that says why nobody's phone rang.
+		return truncate(fmt.Sprintf("  Notification to %s failed · %s",
+			notifiedTarget(who), e.Detail), 52)
+	default:
+		label := "  " + e.Type
+		if e.Detail != "" {
+			label += " · " + e.Detail
+		}
+		return label
+	}
+}
+
+// notifiedTarget names who a page reached. The server attaches no user when it
+// published to the shared fallback topic, and saying so is the difference
+// between "somebody was paged" and "the on-call rota was empty".
+func notifiedTarget(username string) string {
+	if username == "" {
+		return "the fallback topic"
+	}
+	return username
+}
+
+// notifyKind renders the notification kind the server puts in Detail. It is an
+// open set, so anything unrecognised is shown rather than dropped.
+func notifyKind(detail string) string {
+	if detail == "" {
+		return ""
+	}
+	return " (" + detail + ")"
+}
+
+func buildAlertDetailContent(alert api.Alert, width int) string {
+	now := time.Now()
+	var b strings.Builder
+	contentW := width - 4
+
+	name := styleAlertName.Render(alert.Name)
+	var statusStr string
+	if alert.Status == "firing" {
+		statusStr = styleFiring.Render("● FIRING")
+	} else {
+		label := "✓ RESOLVED"
+		if alert.ResolutionSource != nil {
+			label += " · " + *alert.ResolutionSource
+		}
+		statusStr = styleResolved.Render(label)
+	}
+	gap := contentW - lipgloss.Width(name) - lipgloss.Width(statusStr)
+	if gap < 1 {
+		gap = 1
+	}
+	b.WriteString("\n  " + name + strings.Repeat(" ", gap) + statusStr + "\n\n")
+
+	b.WriteString(fmt.Sprintf("  Started:    %s  (%s)\n",
+		alert.StartsAt.UTC().Format("2006-01-02 15:04 UTC"), humanAgo(now, alert.StartsAt)))
+	b.WriteString(fmt.Sprintf("  Last Seen:  %s  (%s)\n",
+		alert.ReceivedAt.UTC().Format("2006-01-02 15:04 UTC"), humanAgo(now, alert.ReceivedAt)))
+	if alert.EndsAt != nil {
+		b.WriteString(fmt.Sprintf("  Ended:      %s\n", alert.EndsAt.UTC().Format("2006-01-02 15:04 UTC")))
+	}
+	if alert.GeneratorURL != "" {
+		b.WriteString(fmt.Sprintf("  Source:     %s\n", truncate(alert.GeneratorURL, contentW-12)))
+	}
+	if alert.IncidentID != nil {
+		b.WriteString(fmt.Sprintf("  Incident:   %s   %s\n",
+			styleBold.Render(fmt.Sprintf("#%d", *alert.IncidentID)),
+			styleMuted.Render("press i to open it")))
+	} else {
+		b.WriteString(line(styleMuted, "  Incident:   none"))
+	}
+	b.WriteString("\n")
+
+	if len(alert.Labels) > 0 {
+		b.WriteString(divider("Labels", width))
+		for _, k := range sortedKeys(alert.Labels) {
+			b.WriteString(fmt.Sprintf("  %-22s %s\n", k, truncate(alert.Labels[k], contentW-24)))
+		}
+		b.WriteString("\n")
+	}
+
+	if len(alert.Annotations) > 0 {
+		b.WriteString(divider("Annotations", width))
+		for _, k := range sortedKeys(alert.Annotations) {
+			b.WriteString(fmt.Sprintf("  %-22s %s\n", k, truncate(alert.Annotations[k], contentW-24)))
+		}
+		b.WriteString("\n")
+	}
+
+	// Alerts carry no workflow state: it all lives on the incident.
+	b.WriteString(divider("", width))
+	b.WriteString(line(styleMuted,
+		"  Alerts are read-only — acknowledge, assign, note and resolve on the incident."))
+
+	return b.String()
+}
+
+func buildStatsContent(incidents *api.IncidentStats, top []api.TopAlert, byHour []api.HourStat, byDay []api.DayStat, width int) string {
 	barWidth := width/2 - 10
 	if barWidth < 8 {
 		barWidth = 8
@@ -440,10 +703,32 @@ func buildStatsContent(top []api.TopAlert, byHour []api.HourStat, byDay []api.Da
 	var b strings.Builder
 	b.WriteString("\n")
 
-	// Top alerts
+	// Response times first: they are what a rota is actually judged on.
+	b.WriteString(divider("Incident Response", width))
+	if incidents == nil {
+		b.WriteString(line(styleMuted, "  No data."))
+	} else {
+		b.WriteString(fmt.Sprintf("  %-28s %s\n", "Incidents total",
+			styleBold.Render(fmt.Sprintf("%d", incidents.Total))))
+		b.WriteString(fmt.Sprintf("  %-28s %s\n", "Triggered",
+			styleTriggered.Render(fmt.Sprintf("%d", incidents.Triggered))))
+		b.WriteString(fmt.Sprintf("  %-28s %s\n", "Acknowledged",
+			styleAcknowledged.Render(fmt.Sprintf("%d", incidents.Acknowledged))))
+		b.WriteString(fmt.Sprintf("  %-28s %s\n", "Resolved",
+			styleResolved.Render(fmt.Sprintf("%d", incidents.Resolved))))
+		b.WriteString(fmt.Sprintf("  %-28s %s\n", "Mean time to acknowledge",
+			styleBold.Render(humanSeconds(incidents.MTTASeconds))))
+		b.WriteString(fmt.Sprintf("  %-28s %s\n", "Mean time to resolve",
+			styleBold.Render(humanSeconds(incidents.MTTRSeconds))))
+		if incidents.MTTASeconds == nil || incidents.MTTRSeconds == nil {
+			b.WriteString(line(styleMuted, "  (— means nothing has been acknowledged or resolved yet)"))
+		}
+	}
+	b.WriteString("\n")
+
 	b.WriteString(divider("Top Alerts", width))
 	if len(top) == 0 {
-		b.WriteString(styleMuted.Render("  No data.\n"))
+		b.WriteString(line(styleMuted, "  No data."))
 	} else {
 		maxCount := top[0].Count
 		for i, a := range top {
@@ -453,7 +738,6 @@ func buildStatsContent(top []api.TopAlert, byHour []api.HourStat, byDay []api.Da
 	}
 	b.WriteString("\n")
 
-	// By hour
 	b.WriteString(divider("Alerts by Hour (UTC)", width))
 	if len(byHour) > 0 {
 		maxCount := 0
@@ -467,11 +751,10 @@ func buildStatsContent(top []api.TopAlert, byHour []api.HourStat, byDay []api.Da
 			b.WriteString(fmt.Sprintf("  %2dh  %-*s %d\n", h.Hour, barWidth, bar, h.Count))
 		}
 	} else {
-		b.WriteString(styleMuted.Render("  No data.\n"))
+		b.WriteString(line(styleMuted, "  No data."))
 	}
 	b.WriteString("\n")
 
-	// By day
 	b.WriteString(divider("Alerts by Day", width))
 	if len(byDay) > 0 {
 		maxCount := 0
@@ -485,7 +768,7 @@ func buildStatsContent(top []api.TopAlert, byHour []api.HourStat, byDay []api.Da
 			b.WriteString(fmt.Sprintf("  %-4s  %-*s %d\n", d.DayName[:3], barWidth, bar, d.Count))
 		}
 	} else {
-		b.WriteString(styleMuted.Render("  No data.\n"))
+		b.WriteString(line(styleMuted, "  No data."))
 	}
 
 	return b.String()
@@ -517,9 +800,19 @@ func (m Model) renderUserCreate() string {
 		emailLabel + m.userFormInputs[1].View() + "\n"
 }
 
+func (m Model) renderUserNotifyEdit() string {
+	header := fmt.Sprintf("\n  Push notifications for %s\n", styleBold.Render(m.selectedUser.Username))
+	hint := line(styleMuted,
+		"  The ntfy topic this user's pages go to. Leave it empty to clear it —\n"+
+			"  their incidents then page the server's shared fallback topic, which\n"+
+			"  carries no Acknowledge button.")
+	label := styleSelected.Render("  Topic:  ")
+	return header + "\n" + hint + "\n" + label + m.ntfyTopicInput.View() + "\n"
+}
+
 func (m Model) renderAPIKeyMenu() string {
 	header := fmt.Sprintf("\n  API keys for %s\n", styleBold.Render(m.selectedUser.Username))
-	warning := styleMuted.Render("  Keys cannot be listed — only new keys can be created,\n  or existing ones revoked by their integer ID.\n")
+	warning := line(styleMuted, "  Keys cannot be listed — only new keys can be created,\n  or existing ones revoked by their integer ID.")
 	options := "\n" +
 		styleAccent.Render("  n") + "  · create a new API key\n" +
 		styleAccent.Render("  r") + "  · revoke a key by ID\n"
@@ -553,7 +846,7 @@ func (m Model) renderAPIKeyReveal() string {
 
 func (m Model) renderAPIKeyRevokeByID() string {
 	header := fmt.Sprintf("\n  Revoke API key for %s\n", styleBold.Render(m.selectedUser.Username))
-	hint := styleMuted.Render("  Enter the integer key ID (shown when the key was created).\n")
+	hint := line(styleMuted, "  Enter the integer key ID (shown when the key was created).")
 	label := styleSelected.Render("  Key ID:  ")
 	return header + "\n" + hint + "\n" + label + m.apiKeyRevokeInput.View() + "\n"
 }
@@ -561,7 +854,10 @@ func (m Model) renderAPIKeyRevokeByID() string {
 // ── Helpers ────────────────────────────────────────────────────────────────
 
 func divider(title string, width int) string {
-	prefix := "── " + title + " "
+	prefix := "── "
+	if title != "" {
+		prefix += title + " "
+	}
 	remaining := width - len(prefix) - 2
 	if remaining > 0 {
 		prefix += strings.Repeat("─", remaining)
@@ -589,9 +885,19 @@ func renderBarWidth(count, maxCount, maxWidth int) int {
 	return w
 }
 
+// truncate shortens s to max terminal cells, marking the cut with an ellipsis.
+//
+// Counted in runes rather than bytes: these strings are laid out against
+// fixed-width columns, and a byte cut through a multi-byte rune would both
+// mis-measure the column and emit a broken character. Server-supplied text —
+// labels, annotations, delivery errors — is not guaranteed to be ASCII.
 func truncate(s string, max int) string {
-	if len(s) <= max {
+	if max < 1 {
+		return ""
+	}
+	r := []rune(s)
+	if len(r) <= max {
 		return s
 	}
-	return s[:max-1] + "…"
+	return string(r[:max-1]) + "…"
 }

internal/tui/view_test.go

@@ -0,0 +1,346 @@
+package tui
+
+import (
+	"regexp"
+	"strings"
+	"testing"
+	"time"
+
+	tea "github.com/charmbracelet/bubbletea"
+	"github.com/yeniklas/terdut-tui/internal/api"
+)
+
+// ansi matches the escape sequences lipgloss emits when it decides the output
+// supports colour, so assertions can be made against the text alone.
+var ansi = regexp.MustCompile(`\x1b\[[0-9;]*m`)
+
+func plain(s string) string { return ansi.ReplaceAllString(s, "") }
+
+func mustContain(t *testing.T, got string, wants ...string) {
+	t.Helper()
+	got = plain(got)
+	for _, w := range wants {
+		if !strings.Contains(got, w) {
+			t.Errorf("expected output to contain %q\n--- got ---\n%s", w, got)
+		}
+	}
+}
+
+func TestIncidentDetail_RendersTheWholeStory(t *testing.T) {
+	now := time.Now()
+	ackID := int64(1)
+	alertID := int64(3)
+	inc := api.Incident{
+		ID: 1, Title: "DiskFull (namespace=prod)", Status: api.StatusAcknowledged,
+		Severity:    "critical",
+		GroupLabels: map[string]string{"alertname": "DiskFull", "namespace": "prod"},
+		TriggeredAt: now.Add(-2 * time.Hour),
+		AssignedTo:  "admin", AcknowledgedByID: &ackID, AcknowledgedBy: "admin",
+		AcknowledgedAt: &now,
+		Alerts: []api.Alert{
+			{ID: 3, Name: "DiskFull", Status: "firing",
+				Labels: map[string]string{"instance": "node-1"}, ReceivedAt: now},
+			{ID: 4, Name: "DiskFull", Status: "resolved",
+				Labels: map[string]string{"instance": "node-2"}, ReceivedAt: now},
+		},
+	}
+	timeline := []api.IncidentEvent{
+		{Type: api.EventTriggered, CreatedAt: now},
+		{Type: api.EventAssigned, Username: "admin", CreatedAt: now},
+		{Type: api.EventAlertAdded, AlertID: &alertID, CreatedAt: now},
+		{Type: api.EventAcknowledged, Username: "admin", CreatedAt: now},
+		{Type: api.EventNote, Username: "admin", Detail: "draining node-2", CreatedAt: now},
+	}
+
+	out := buildIncidentDetailContent(inc, timeline, -1, 110)
+	mustContain(t, out,
+		"DiskFull (namespace=prod)", "ACKNOWLEDGED", "CRITICAL",
+		"Assigned:", "admin",
+		"Grouped By", "namespace", "prod",
+		"Alerts (2)", "node-1", "node-2",
+		"Timeline (5 events, 1 notes)",
+		"Incident opened", "Assigned to admin", "Alert #3 joined", "Acknowledged by admin",
+		"admin wrote", "draining node-2",
+	)
+}
+
+func TestIncidentDetail_ShowsSnooze(t *testing.T) {
+	future := time.Now().Add(2 * time.Hour)
+	inc := api.Incident{
+		Title: "Noisy", Status: api.StatusTriggered,
+		TriggeredAt: time.Now(), SnoozedUntil: &future,
+	}
+	// The exact remaining time is humanUntil's business, not this test's — a few
+	// microseconds of elapsed clock turn "in 2h" into "in 1h 59m".
+	mustContain(t, buildIncidentDetailContent(inc, nil, -1, 110),
+		"TRIGGERED (snoozed)", "Snoozed:", "until", "in 1h")
+}
+
+// An expired snooze is not a snooze, so it must not be reported as one.
+func TestIncidentDetail_HidesExpiredSnooze(t *testing.T) {
+	past := time.Now().Add(-time.Hour)
+	inc := api.Incident{
+		Title: "Noisy", Status: api.StatusTriggered,
+		TriggeredAt: time.Now(), SnoozedUntil: &past,
+	}
+	if strings.Contains(plain(buildIncidentDetailContent(inc, nil, -1, 110)), "Snoozed:") {
+		t.Error("an expired snooze should not be rendered")
+	}
+}
+
+func TestIncidentDetail_ShowsResolutionSource(t *testing.T) {
+	now := time.Now()
+	source := "manual"
+	inc := api.Incident{
+		Title: "Done", Status: api.StatusResolved, TriggeredAt: now.Add(-time.Hour),
+		ResolvedAt: &now, ResolutionSource: &source,
+	}
+	mustContain(t, buildIncidentDetailContent(inc, nil, -1, 110),
+		"RESOLVED", "Resolved:", "manual")
+}
+
+func TestIncidentDetail_UnassignedAndUnacknowledged(t *testing.T) {
+	inc := api.Incident{Title: "Fresh", Status: api.StatusTriggered, TriggeredAt: time.Now()}
+	mustContain(t, buildIncidentDetailContent(inc, nil, -1, 110), "nobody", "not acknowledged")
+}
+
+func TestIncidentDetail_EmptyTimeline(t *testing.T) {
+	inc := api.Incident{Title: "Fresh", Status: api.StatusTriggered, TriggeredAt: time.Now()}
+	mustContain(t, buildIncidentDetailContent(inc, nil, -1, 110), "Nothing recorded yet")
+}
+
+func TestIncidentDetail_MarksSelectedNote(t *testing.T) {
+	now := time.Now()
+	timeline := []api.IncidentEvent{
+		{Type: api.EventNote, Username: "admin", Detail: "first", CreatedAt: now},
+		{Type: api.EventNote, Username: "alice", Detail: "second", CreatedAt: now},
+	}
+	inc := api.Incident{Title: "X", Status: api.StatusTriggered, TriggeredAt: now}
+
+	out := plain(buildIncidentDetailContent(inc, timeline, 1, 110))
+	for _, line := range strings.Split(out, "\n") {
+		if strings.Contains(line, "alice") && !strings.HasPrefix(line, "> ") {
+			t.Errorf("expected the selected note marked, got %q", line)
+		}
+		if strings.Contains(line, "admin wrote") && strings.HasPrefix(line, "> ") {
+			t.Errorf("expected the unselected note unmarked, got %q", line)
+		}
+	}
+}
+
+func TestIncidentStatusLabel(t *testing.T) {
+	future := time.Now().Add(time.Hour)
+	tests := []struct {
+		name string
+		inc  api.Incident
+		want string
+	}{
+		{"triggered", api.Incident{Status: api.StatusTriggered}, "● TRIGGERED"},
+		{"acknowledged", api.Incident{Status: api.StatusAcknowledged}, "◐ ACKNOWLEDGED"},
+		{"resolved", api.Incident{Status: api.StatusResolved}, "✓ RESOLVED"},
+		{"snoozed", api.Incident{Status: api.StatusTriggered, SnoozedUntil: &future},
+			"● TRIGGERED (snoozed)"},
+		// A status this client does not know about still has to render.
+		{"unknown", api.Incident{Status: "escalated"}, "ESCALATED"},
+	}
+	for _, tt := range tests {
+		t.Run(tt.name, func(t *testing.T) {
+			if got := incidentStatusLabel(tt.inc); got != tt.want {
+				t.Errorf("expected %q, got %q", tt.want, got)
+			}
+		})
+	}
+}
+
+// The server may add event types after this client ships. An unknown one must
+// still appear on the timeline rather than silently vanishing.
+func TestEventLabel_UnknownTypeFallsBackToItsName(t *testing.T) {
+	got := eventLabel(api.IncidentEvent{Type: "escalated", Detail: "to sre-oncall"})
+	mustContain(t, got, "escalated", "to sre-oncall")
+}
+
+func TestEventLabel_KnownTypes(t *testing.T) {
+	alertID := int64(9)
+	tests := []struct {
+		event api.IncidentEvent
+		want  string
+	}{
+		{api.IncidentEvent{Type: api.EventTriggered}, "Incident opened"},
+		{api.IncidentEvent{Type: api.EventAlertAdded, AlertID: &alertID}, "Alert #9 joined"},
+		{api.IncidentEvent{Type: api.EventAlertResolved, AlertID: &alertID}, "Alert #9 resolved"},
+		{api.IncidentEvent{Type: api.EventAcknowledged, Username: "bo"}, "Acknowledged by bo"},
+		{api.IncidentEvent{Type: api.EventAssigned, Username: "bo"}, "Assigned to bo"},
+		{api.IncidentEvent{Type: api.EventSnoozed, Detail: "2026-08-01T00:00:00Z"},
+			"Snoozed until 2026-08-01T00:00:00Z"},
+		{api.IncidentEvent{Type: api.EventResolved, Username: "bo"}, "Resolved by bo"},
+		// No user means the server closed it via the alert cascade.
+		{api.IncidentEvent{Type: api.EventResolved}, "all alerts stopped firing"},
+		{api.IncidentEvent{Type: api.EventNotified, Username: "bo", Detail: "triggered"},
+			"Notified bo (triggered)"},
+		{api.IncidentEvent{Type: api.EventNotified, Username: "bo", Detail: "reminder"},
+			"Notified bo (reminder)"},
+		// On a notification, no user means the shared fallback topic — not that
+		// the server acted on its own.
+		{api.IncidentEvent{Type: api.EventNotified, Detail: "triggered"},
+			"Notified the fallback topic (triggered)"},
+		{api.IncidentEvent{Type: api.EventNotifyFailed, Username: "bo", Detail: "triggered: ntfy returned 502"},
+			"Notification to bo failed"},
+		{api.IncidentEvent{Type: api.EventNotifyFailed, Detail: "triggered: no route to host"},
+			"Notification to the fallback topic failed"},
+	}
+	for _, tt := range tests {
+		t.Run(tt.event.Type, func(t *testing.T) {
+			mustContain(t, eventLabel(tt.event), tt.want)
+		})
+	}
+}
+
+// The timeline is where a page that never landed becomes visible, so both
+// outcomes have to survive into the rendered pane.
+func TestIncidentDetail_RendersNotifications(t *testing.T) {
+	now := time.Now()
+	inc := api.Incident{ID: 1, Title: "DiskFull", Status: api.StatusTriggered, TriggeredAt: now}
+	timeline := []api.IncidentEvent{
+		{Type: api.EventTriggered, CreatedAt: now},
+		{Type: api.EventNotified, Username: "niklas", Detail: "triggered", CreatedAt: now},
+		{Type: api.EventNotifyFailed, Username: "niklas",
+			Detail: "reminder: ntfy returned 502", CreatedAt: now},
+	}
+
+	got := buildIncidentDetailContent(inc, timeline, -1, 120)
+	mustContain(t, got, "Notified niklas (triggered)", "Notification to niklas failed")
+}
+
+func TestUserNotifyEdit_SaysWhatAnEmptyValueDoes(t *testing.T) {
+	m := sized()
+	m.mode = modeUserNotifyEdit
+	m.selectedUser = api.User{ID: 1, Username: "niklas"}
+
+	mustContain(t, m.View(), "niklas", "empty to clear it", "fallback topic")
+	// The footer has to repeat it: that is where the reader looks for what a key does.
+	mustContain(t, m.renderFooter(), "empty clears the topic")
+}
+
+func TestAlertDetail_SaysItIsReadOnlyAndLinksTheIncident(t *testing.T) {
+	now := time.Now()
+	id := int64(7)
+	alert := api.Alert{
+		ID: 3, Name: "DiskFull", Status: "firing", StartsAt: now.Add(-time.Hour),
+		ReceivedAt: now, IncidentID: &id,
+		Labels:      map[string]string{"instance": "node-1", "severity": "critical"},
+		Annotations: map[string]string{"summary": "disk 90%"},
+	}
+	mustContain(t, buildAlertDetailContent(alert, 110),
+		"DiskFull", "FIRING", "Incident:", "#7", "press i to open it",
+		"instance", "node-1", "summary", "disk 90%",
+		"Alerts are read-only")
+}
+
+func TestAlertDetail_NoIncident(t *testing.T) {
+	alert := api.Alert{ID: 3, Name: "Orphan", Status: "resolved", ReceivedAt: time.Now()}
+	mustContain(t, buildAlertDetailContent(alert, 110), "Incident:", "none")
+}
+
+func TestAlertDetail_ShowsResolutionSource(t *testing.T) {
+	source := "expiry"
+	alert := api.Alert{Name: "Gone", Status: "resolved", ReceivedAt: time.Now(),
+		ResolutionSource: &source}
+	mustContain(t, buildAlertDetailContent(alert, 110), "RESOLVED", "expiry")
+}
+
+// Null MTTA means nothing has been acknowledged, which is a different claim
+// from an instant response.
+func TestStats_RendersDashForMissingAverages(t *testing.T) {
+	stats := &api.IncidentStats{Total: 2, Triggered: 2}
+	out := buildStatsContent(stats, nil, nil, nil, 110)
+	mustContain(t, out, "Incident Response", "Mean time to acknowledge", "—",
+		"nothing has been acknowledged or resolved yet")
+}
+
+func TestStats_RendersAverages(t *testing.T) {
+	mtta, mttr := 150.0, 3600.0
+	stats := &api.IncidentStats{Total: 3, Resolved: 1, MTTASeconds: &mtta, MTTRSeconds: &mttr}
+	out := buildStatsContent(stats, []api.TopAlert{{Name: "DiskFull", Count: 4}}, nil, nil, 110)
+	mustContain(t, out, "2m", "1h", "Top Alerts", "DiskFull")
+}
+
+func TestStats_HandlesNoIncidentData(t *testing.T) {
+	mustContain(t, buildStatsContent(nil, nil, nil, nil, 110), "Incident Response", "No data")
+}
+
+func TestView_TabsAndDashboardRender(t *testing.T) {
+	m := sized()
+	m.incidents = []api.Incident{{
+		ID: 1, Title: "DiskFull", Status: api.StatusTriggered, Severity: "critical",
+		AssignedTo: "admin", TriggeredAt: time.Now(),
+	}}
+	m.incidentStats = &api.IncidentStats{Triggered: 1}
+	m.rebuildIncidentTable()
+
+	mustContain(t, m.View(),
+		"Incidents", "Alerts", "Stats", "Archived", "Schedule", "Users",
+		"Triggered: 1", "filter: open",
+		"DiskFull", "critical", "admin",
+		"enter·detail")
+}
+
+func TestView_EmptyStates(t *testing.T) {
+	m := sized()
+	m.loading = false
+	mustContain(t, m.View(), "No open incidents.")
+
+	m.activeSection = sectionArchived
+	mustContain(t, m.View(), "No archived incidents.")
+}
+
+// The stats page renders inside the normal section chrome now, so it has to
+// survive the real path: a window size message sizes the viewport and fills it.
+func TestView_StatsSectionRendersInPlace(t *testing.T) {
+	m := NewModel(nil, "http://test", time.Minute)
+	m.connected = true
+	m.incidentStats = &api.IncidentStats{Total: 3, Triggered: 1}
+	m.topAlerts = []api.TopAlert{{Name: "DiskFull", Count: 4}}
+	m.statsLoaded = true
+
+	next, _ := m.Update(tea.WindowSizeMsg{Width: 120, Height: 40})
+	m = next.(Model)
+	m.activeSection = sectionStats
+
+	out := m.View()
+	mustContain(t, out, "Stats", "Incident Response", "Top Alerts", "DiskFull",
+		"tab·section")
+	if strings.Contains(plain(out), "Loading statistics") {
+		t.Error("loaded stats should not show the loading placeholder")
+	}
+}
+
+func TestView_ConnectionError(t *testing.T) {
+	m := sized()
+	m.connected = false
+	m.err = errFixture{}
+	mustContain(t, m.View(), "Error:", "Press r to retry")
+}
+
+// The footer is the only place the terminal states are explained, so the
+// destructive one has to be visible before it is pressed.
+func TestFooter_IncidentDetailOffersResolveOnlyWhileOpen(t *testing.T) {
+	open := onIncident(openIncidentFixture(), nil)
+	mustContain(t, open.renderFooter(), "R·resolve", "z·snooze", "a·ack")
+
+	closed := onIncident(resolvedIncidentFixture(), nil)
+	if strings.Contains(plain(closed.renderFooter()), "R·resolve") {
+		t.Error("a resolved incident should not offer resolve")
+	}
+	mustContain(t, closed.renderFooter(), "x·archive", "c·note")
+}
+
+func TestView_ZeroWidthRendersNothing(t *testing.T) {
+	m := NewModel(nil, "http://test", time.Minute)
+	if m.View() != "" {
+		t.Error("expected no output before the first window size message")
+	}
+}
+
+type errFixture struct{}
+
+func (errFixture) Error() string { return "connection refused" }