14c24f8fda95d11a143e4da2b53c677714b53281
8 Commits
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14c24f8fda |
Notice when the Watchdog alert stops arriving
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Everything this server does assumes alerts arrive. If Prometheus stops evaluating, or Alertmanager cannot reach us, nothing arrives — and silence is indistinguishable from everything being fine. The cluster has shipped the alert for exactly this case all along: Watchdog is expr: vector(1), so it fires permanently and is re-sent forever, and it is worth nothing unless something downstream notices it stop. Nothing did. It arrived, opened no incident because a repeat_interval re-send is not a new occurrence, and when the monitoring stack died the sweeper quietly expired it and paged nobody. So the handling is inverted for a configurable set of alerts: receiving one opens no incident, and the absence of one does. TERDUT_DEADMAN_MATCHERS selects them as label matchers, defaulting to alertname=Watchdog. The unit of monitoring is the fingerprint rather than the alert name. Two clusters sending the same Watchdog are two independent switches, so a healthy one can never mask a dead one. Every matcher must name an alertname, which keeps the sweeper's candidate query on alerts_name_idx instead of JSON-extracting labels from every row, and leaves matching with a single implementation. A switch is dormant until its first heartbeat: a matcher nothing has ever sent opens nothing, so a fresh deploy or a restored database does not page. Resolving the incident by hand sticks, exactly as it does for an alert-backed one, so a decommissioned source is a one-time page rather than a nag; the switch re-arms only when the heartbeat comes back, and dying again is a new incident. The incident has no member alerts on purpose. Linking the heartbeat would have the settled-incident cascade close it on the very sweep that opened it, and there is no alert describing the problem anyway — the problem is that no alert arrived. What happened is on the timeline instead, and recovery is the only automatic way out. One narrow exemption in the ingest guard makes recovery possible at all. A heartbeat we declared dead is marked resolved, and the one that proves us wrong carries the unchanged startsAt of an alert that never stopped firing — so "resolution is terminal within an instance" would discard it forever and a switch could die exactly once. The exemption is scoped to resolution_source = 'deadman', which is the only resolution this server infers from silence on a timeout of its own, so nothing another writer set can be undone by a stale retry. Matched alerts are also held back from the generic staleness expiry, which would otherwise resolve a heartbeat as 'expiry' long before its own tighter deadline. The timeout points the opposite way to TERDUT_STALE_AFTER: staleness is a generous grace period around a repeat_interval you do not control, while this is a deadline you set deliberately and configure the heartbeat's route to beat. Inheriting a 4h or 12h repeat_interval gives a dead man's switch with a twelve hour fuse, so the README spells out the route the heartbeat needs. |
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e5916d522a |
Let an on-call day be handed to somebody else
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A date is held by exactly one person and POST /api/schedule plain-inserts, so any date that was already taken came back 409. That made reassignment impossible through the API: the only route was to delete the entry first, and for a week that meant seven separate deletions. Worse, the reject is all-or-nothing across the request, so assigning a week where a single day happened to be taken failed entirely and placed none of the other six. The refusal itself is worth keeping. Moving a shift off the person expecting to be paged for it should not be something a plain call does by accident, so the fix is to make it possible to ask for rather than to remove the guard: "replace": true takes the dates anyway, and the flag defaults to off so every existing caller behaves exactly as before. The delete and the insert share the transaction that was already there. That matters more than the flag does — a week of free and taken days now lands as a unit, and a failure part way through leaves the rota as it was instead of with a shift deleted and nothing put back. A rota with a hole in it is worse than a rota that refused to change. One consequence worth naming: under replace a date repeated inside one request is idempotent rather than a conflict, because the second pass clears what the first wrote. |
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bc285799d1 |
Page the on-call person when an incident opens
An incident opened, got assigned to whoever held today's schedule entry,
and then sat there silently until somebody thought to look. The schedule
and the incident model were both built; nothing reached the person
holding the pager.
Notifications go out through ntfy, over plain HTTP with no new
dependencies. Delivery is an outbox rather than an inline call: the pool
is limited to a single connection, so a POST made while holding the
webhook's transaction would stall every other request behind it. The
webhook inserts a row and a notifier goroutine sends it within a tick,
retrying with exponential backoff.
Only opening an incident has to resolve a topic from scratch. Reminders
and all-clears reuse whatever that first notification chose, which keeps
configuration out of resolveIfSettled and gives the right rule for free:
you only hear that something resolved if you were told it started.
Each push carries an Acknowledge button, because the useful thing to do
at 3am is stop the pager without unlocking anything. It POSTs to an
unauthenticated /api/notify/ack/{token} — a notification body lives on
the ntfy server and in the device cache, so a real API key must never
appear in one. The token is minted per delivery, scoped to one incident
and one action, and expires in a day.
Reminders repeat until the incident stops being untouched. The stop
conditions are the states that already mean somebody has it: acknowledged,
snoozed, resolved, archived. Snooze is the mute button, so there is no
separate reminder cap.
Notifications sent to the fallback topic carry no Acknowledge button. The
topic is shared, and a button on it would let any subscriber acknowledge
as somebody else.
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279ef6cf8b |
Turn incoming alerts into incidents
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The alerts row was both Alertmanager's record and the human work queue, and
the two have different owners. The webhook upsert rewrites that row on every
notification; acknowledgement, comments and archiving were columns on it that
the upsert happened not to touch. So an alert that resolved and re-fired days
later still read as acknowledged by whoever acked the first occurrence — the
ack outlived the thing it referred to. Nothing recorded transitions either:
rows are mutated in place, so there was no timeline and no way to compute how
long anything took.
Alerts are now read-only signal records with two states, and incidents are
the work item: triggered, acknowledged or resolved, with an assignee, a
snooze, notes and an append-only timeline. Many alerts map to one incident,
and a new occurrence opens a new incident, which is what makes a stale ack
impossible rather than merely unlikely.
Correlation uses Alertmanager's own groupKey. It already grouped the alerts
according to the group_by routing tree the operator configured and sends the
result on every webhook, where it was being discarded; adopting it means
changing group_by in alertmanager.yml changes correlation here, with no
second grouping scheme to configure and keep in sync.
An incident opens only when an alert transitions into firing — an unseen
fingerprint, a newer startsAt, or a resolved alert starting again. The
unchanged notifications Alertmanager re-sends every repeat_interval are none
of those. That rule is what lets manual resolution be terminal: without it,
closing an incident by hand would be undone by the next re-send of an alert
that never stopped firing, and the button would be a lie. Snooze covers the
"not now" case instead. Incidents otherwise resolve by cascade, once every
alert under them has stopped firing, whether by webhook or by expiry.
New incidents are assigned to whoever holds today's schedule entry. The
schedule table has existed since the first release with nothing reading it.
Also here, following from the split:
- Incident severity is a high-water mark over its alerts, never lowered.
An incident that hit critical was a critical incident, and downgrading a
live one would demote it in the queue while the work is still open.
- /api/stats/incidents reports MTTA and MTTR, null rather than zero until
there is something to average. Neither was computable before.
- Alert archiving becomes sweeper-only housekeeping; the archive people
interact with is the incident's.
Breaking: the alert acknowledge, archive and comment endpoints are gone, and
the alert object drops the acknowledgement fields and gains incident_id. The
README maps each removed endpoint to its replacement. Migration 008 backfills
an incident per existing alert, archived ones included so no comment is
orphaned, carrying acknowledgements across and turning comments into timeline
notes.
Both documented alert contracts are untouched: received_at still advances on
every accepted payload, re-sends included, and resolution_source still says
how much to trust ends_at. The upsert is byte-for-byte what it was, now
running inside the ingest transaction.
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a602ff3efc |
Document received_at and resolution_source as public contract
The API reference listed endpoints but never the alert object's fields, so
two of them were load-bearing for clients while being described nowhere.
received_at appeared only in passing, as a stats filter; resolution_source
only inside the stale-expiry prose.
Both carry meaning a client cannot derive on its own. starts_at comes from
Prometheus and never changes for an alert instance, so received_at is the
only signal that a firing alert is still being refreshed — it advances on
every accepted webhook, including the unchanged notifications Alertmanager
re-sends every repeat_interval. resolution_source then says how much to
trust ends_at: under 'alertmanager' it is an end time somebody reported,
but under 'expiry' nothing ever reported one, so it is either a stale
watermark or the sweep timestamp, and only an upper bound.
README gains an alert object field table plus a contract section for each,
including the nullability rules and the advice to tolerate unrecognised
resolution_source values. The field comments in models.Alert now say these
are public API rather than ingest details, and the upsert carries a note at
the received_at line, which is where a regression would be introduced.
Three tests lock the newly documented behaviour, none of which was covered
before — the whole suite passed with the received_at bump deleted from the
upsert, because the expiry tests only ever set that column via SQL:
- a re-send advances received_at and leaves starts_at alone
- a discarded out-of-order retry does not count as a heartbeat
- an expiry resolve preserves a reported ends_at watermark and stamps
sweep time only when none was known
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42e846f876 |
Expire stale firing alerts
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A resolved webhook was the only path out of the firing state, so a
notification that was dropped, silenced, or lost to a restart pinned an
alert as firing forever — Prometheus showed it resolved while
terdut-server kept listing it. The archiver only ever touched resolved
alerts, and both the list and stats queries compared status with plain
equality, so a stale row was indistinguishable from a live one.
A sweeper pass now resolves firing alerts on either of two signals: the
ends_at watermark Alertmanager sets on outgoing firing notifications has
passed (plus a grace period for clock skew), or no webhook has refreshed
the alert within TERDUT_STALE_AFTER (default 6h, above Alertmanager's 4h
repeat_interval). Such alerts get resolution_source = 'expiry',
distinguishing them from a real 'alertmanager' resolve.
Two related webhook bugs fixed alongside:
- The upsert had no ordering guard, so a retried firing notification
arriving after the resolved one resurrected the alert. Payloads for
an older alert instance are now discarded: a stale retry carries the
same startsAt, a genuine re-fire a newer one.
- archived_at was never cleared on re-fire, leaving a re-fired alert
archived and invisible in the default list.
Stats now exclude archived alerts to match the default list view; this
lowers historical firing/resolved totals.
The chart exposes both sweeper durations via sweeper.staleAfter and
sweeper.archiveAfter.
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debc4bf78c |
Add alert archiving
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Alerts can be manually archived (POST /api/alerts/{id}/archive) or
unarchived (DELETE /api/alerts/{id}/archive). A background goroutine
auto-archives resolved alerts older than TERDUT_ARCHIVE_AFTER (default 7d).
GET /api/alerts hides archived alerts by default; ?archived=true shows them.
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17f09558cb |
Stage 7: Dockerfile, integration tests, updated README
Dockerfile: - Multi-stage build (golang:1.25-alpine → scratch) - CGO_ENABLED=0, static binary, stripped with -ldflags="-w -s" (~11 MB) Tests (13 cases, internal/api/api_test.go): - Auth middleware: missing token, invalid token, valid token - Bootstrap idempotency (second call → 403) - Alert upsert: same fingerprint updates row; different fingerprints add rows - Acknowledge: set and clear, verified via GET - Comment ownership: only author can delete own comment (404 for others) - Schedule conflict: duplicate date → 409; multi-date rollback on partial conflict - Stats: totals, by-hour returns 24 slots, by-day returns 7 slots README: quick start, Docker, env vars, Alertmanager config, full API reference |