Add notification channels and a provider abstraction
Users get a notification_channels table (replacing users.ntfy_topic); pages fan
out to every enabled channel through a notify.Provider registry, with ntfy as
the first provider. Fallbacks are typed {type, address}. Schema edited in place:
existing databases must be recreated.
Claude-Session: https://claude.ai/code/session_016mBLURvJoMuUEr9cB2RpUN
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+6
-5
@@ -15,12 +15,12 @@ changes and nobody remembers to edit the policy.
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level 1 5m oncall the rota gets first refusal
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level 2 5m user:bob then a named second
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then repeat_count more rounds
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then the team's fallback topic, once
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then the team's fallback, once
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```
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When a level's timeout passes with the incident still `triggered`, the next
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level is paged. Off the end of the ladder the whole thing runs again
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`repeat_count` times, and after that the team's `fallback_topic` is paged once
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`repeat_count` times, and after that the team's `fallback` is paged once
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as the end of the line. The incident stays open throughout: running out of
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people to wake is not the same as somebody answering.
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@@ -31,7 +31,7 @@ it is, and it resumes when the snooze runs out.
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Every step is on the incident's timeline with the level and the names it woke,
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so somebody reading it afterwards can tell why their phone rang at 04:00. A
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level whose targets are all unreachable — no ntfy topic, a disabled account, an
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level whose targets are all unreachable — no notification channel, a disabled account, an
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empty rota — is recorded as `nobody reachable` and the ladder moves on rather
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than stalling on a rung that cannot ring.
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@@ -39,7 +39,8 @@ than stalling on a rung that cannot ring.
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escalation; a team without keeps the reminder behaviour exactly as it was. Two
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pages for one silence is the surest way to get a tool muted.
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The ladder's `fallback_topic` is per team, unlike `TERDUT_NTFY_FALLBACK_TOPIC`,
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which is the install-wide topic used when an incident opens with nobody on call.
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The ladder's `fallback` is per team and names a provider and an address
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(`{"type": "ntfy", "address": "..."}`), unlike `TERDUT_NTFY_FALLBACK_TOPIC`,
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which is the install-wide ntfy topic used when an incident opens with nobody on call.
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They answer different questions: one is "nobody was scheduled", the other is
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"everybody scheduled has been tried".
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